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REQUEST
Mobile & Web Self-Service
FULFIL
Journey-Centric End to End Automation
VISIT
Field Service App
RESPOND
Omni-Channel
ENGAGE
Proactive Campaigns
TRACK
Real-Time Measurements

Journey-Centric End to End Automation     

Using cognitive technologies, bots and workflows, we ensure every piece of request is acted upon in stipulated time.  




Orchestrate Work from Start to Finish Round Infinity Case Management allows every email, feedback, chat, order, request, phone call or a REST push that comes into your Round Infinity journeys be automatically converted into tickets and assigned to agents per your custom routing & prioritization rules. Case Management is unified with process automation & workflows, which allows you to further assign & track work across departments. There is no more switching between multiple tools. No more missing out on follow ups and delaying replies.
Customer Contact Centre CRM Transform your contact centre with Round Infinity innovative platform powered by industry leading case management. Automated business processes, unified data and intelligent software robots enable exceptional customer engagement.
Streamline Online Orders Fulfilment Gets a single view of all your customer orders and inventory to reduce errors and time taken in fulfilment. Seamlessly fulfil orders & requests across multiple departments within specified SLAs using unified order management with process automation & workflows.
Digitize Customer Journeys & Business Processes Digitize, manage and optimize your most complex processes, end-to-end, without limitations. These processes can be across business functions like Customer Orders, Employee On boarding, Travel Booking, Expense Re-Imbursement, Sales Tracking, Contract Tracking, Procurement, Customer Service, Purchase Order Approval, Invoice Payments Approval, Marketing Collateral Management, Loan Lifecycle Management, Compliance Tracking, etc.
Bots for Automatic Validation Of Attachments By using Round Infinity OCR capabilities, Validation Rules & Indexing Rules, automate processing & validations of invoices sent by your vendors, expense receipts submitted by your employees, claim documents submitted by your customers, etc. Based on results of validation, the workflow can be further auto-assigned to a human or completed by the bot without any human intervention.
Seamlessly Assign Tasks To Bots or Humans Round Infinity RPA allows enterprises the flexibility to optimize how work gets done in the enterprise by orchestrating workflows, done by humans or bots, from a central platform.
Provide Visibility Across Business Silos As work passes from one business silo to the next, Round Infinity preserves the context and audit trail of each piece of work throughout the entire work lifecycle. This helps large organizations integrate, automate, and improve their complex front- and back-office business operations.
Create Your Own Custom CRM With No Code Create your own custom CRM the way you want it. This allows you to focus on running your business the way you want to and not how the software dictates. Keep track of contacts, customers, opportunities, calls, meetings, service requests, complaints, orders, etc. the way your business demands.
Bots for Auto-Report Dispatch & Real-Time Voice Analytics Using custom document templates mapped to columns in your custom journeys, schedule auto-generation & auto-dispatch of reports & documents such as invoices, bills, inspection reports, service reports, etc. to your customers or vendors.