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REQUEST
Mobile & Web Self-Service
FULFIL
Journey-Centric End to End Automation
VISIT
Field Service App
RESPOND
Omni-Channel
ENGAGE
Proactive Campaigns
TRACK
Real-Time Measurements

Mobile & Web Self-Service     

Using speech, responsive custom mobile forms or messaging, allow your customers, employees and partners to raise requests.  




Online Store & Order Management System Using Round Infinity Order Management System, instantly create B2B or B2C Commerce applications with payments integrated. Get a single view of all your orders and inventory. Using workflows integrated with order management system, seamlessly fulfil orders across multiple departments within specified SLAs. Auto-assign orders to distributors or third parties, if required.
Customer Self-Service Portal Allow your customers to place orders, create new requests or ask for support. Create your own custom journeys per your business requirements. Customer requests could be anything such as application of a loan with document attachments, filing a claim, placing an order, raising a complaint, booking an appointment, paying a bill, etc.
Vendor Self-Service Portal Allow your vendors, suppliers, distributors & third-parties to participate in journeys, complete tasks or raise new requests in a self-service manner. These could be requests to submit an invoice, raise a service request, check parts inventory, complete an order, or any other such request as required by your business.
Employee Self-Service Portal Allow your employees to raise new requests, participate in journeys, or complete tasks in a self-service manner. These could be requests for leave, travel, procurement, client report submission, compliance submission, expense claim, asking a question to HR or any other such request as required by your business.
Self-Service Appointment Booking Allow your customers to book appointments in a self-service manner. Assignment of appointments can happen automatically to your employees per slot availability & skills.
Voice & Chat Based 24/7 Self-Service Support Allow your customers, partners & employees to raise queries, raise complaints or find information using Voice based Answer Bots. Using embedded links in SMS notifications, allow customers, partners & employees to have conversations with your agents over SMS.
Voice Based Knowledge Search Let your customers & employees search and find answers to the simple problems they face while using your product or service. To facilitate this, Round Infinity Knowledge Management features allows securely storing documents in folders/sub-folders hierarchy, upload of hundreds of documents in 1 click, full text search, email notifications of uploaded documents with document links to permissioned users, creation of solutions/articles, etc.