View All Features
REQUEST
Mobile & Web Self-Service
FULFIL
Journey-Centric End to End Automation
VISIT
Field Service App
RESPOND
Omni-Channel
ENGAGE
Proactive Campaigns
TRACK
Real-Time Measurements

Real-Time Measurements     

Understand, in real time, sentiment of your customers & track customer satisfaction levels, so timely action can be taken.  


Orders Fulfilment Dashboard Get a real-time view of orders & revenue generated across all your stores. View pending orders, delayed orders, returns and orders out for delivery. Allow your customers to check status of requests & orders in a self-service manner.
Agents & Workflow Performance Dashboard Track your agents performance & find agents that are not completing tasks within specified SLAs. Track status of workflows or approvals & know the SLA performance of entire workflow. In real-time, know how many requests are at which process step of the workflow.
Field Service Performance Dashboard Track performance of your field service staff. Track absent agents, real-time location of agents & SLA performance of field staff.
Custom Reports Builder Create custom BI reports & dashboards of any complexity as required by your business. Use the Round Infinity Report Builder to generate reports with aggregates, grouping, filters, etc. Download report output to Excel & PDF. Drill down on data as required.
Customer Satisfaction Dashboard Round Infinity Customer Satisfaction feature allow you to run surveys, gather feedback, analyse results, and take action to improve your Net Promoter Score. Track, in real-time, your Customer Satisfaction Score, Net Promoter Score, Customer Effort Score & Sentiment Analysis Score.
Campaigns Dashboard Measure success of your marketing campaigns. Optimize your marketing campaigns through insights gained from timely performance reports.