Deliver articles which your customers can use to get answer to their queries in a self-service manner. Monitor article metrics like how helpful was the solution, number of views, likes, dislikes, etc.
A central repository to store guides, documents, best practices, policies, procedures, etc. that can be accessed and shared between multiple users & locations. Bulk Upload documents, full-text search, version history, etc. ensure a single version of truth for each document.
Discuss & collaborate specific parts of customer requests with experts from across your company to figure out the best solutions.
Let agents automatically convert their ticket replies into knowledge base articles, as they reply.
Configure Answer Bots to automatically respond to queries of customers. Answer Bots uses data in your Round Infinity CRM Applications and content in your knowledge base. After each response, the Answer Bots get smarter & learn on their own.
Automatically extract data from documents attached with customers', partners' or employees' requests & insert extracted data in Custom Application. E.g. auto extract data from suppliers invoices & store the extracted invoice data in "Invoices" application.
Use time-Based and scheduled bots to auto-generate documents using data from Custom Application & pre-defined output/download templates. E.g. auto generate service reports, inspection reports, invoices, health reports, etc. & email to customers.