Allow Your Customers To Request Service & Support Using Channel Of Their Choice

Using voice, responsive custom mobile forms, messaging or social channels, allow your customers, employees and partners to raise requests. Respond to inquiries on all channels (Email, Facebook, Twitter, Phone, Contact Centre, SMS, Web, Chat) from one universal inbox. Using Answer Bots, allow your customers to get automated answers 24/7.

Business Specific Custom Requests

Embed Round Infinity service menu natively on your website or mobile app so your customers, partners or employees can raise business requests, search for help, start a chat, place a call, or just email you. Business requests can be raised as required by your business e.g. book appointment, place order, make a payment, raise inspection request, apply for loan, apply for policy renewal, or any such custom request.

Live Chat

Use Round Infinity Live Chat to engage with customers who are on your website or mobile app. Automatically convert conversations into tickets & auto-assign to skilled team members. Get all the contextual information about the customer.

Help Center & Search

Let customers help themselves with your knowledge base content and a customized, mobile responsive help center. Display related knowledge base articles as customers type search query.

AI Powered Answer Bots For 24/7 Support

Powered by artificial intelligence, automatically respond to customer support queries with relevant help center articles. This could drastically reduce call center volume. Customers can solve their own issues day or night, on any device.

Setup Contact Center & Voice Bots

Set up a fully functional contact center by selecting phone numbers or toll-free numbers that fits your business location needs. Receive inbound calls from customers & route them to appropriate agents. Setup Voice Bots to automatically serve customers before routing to human agent. Follow up or provide proactive support with outbound calls. Keep track of calls with automatic ticket creation and call recording.

SMS

Select a text number or toll-free text number in Round Infinity that fits your business location needs. Automatically convert SMS requests from your customers into trackable tickets in your helpdesk that you can manage and resolve.

Facebook

Integrate your company's Facebook page with your helpdesk so that agents can respond to inquiries & support requests within specified SLA. Using sentiment analysis, find out posts that need to be automatically converted to tickets and assign priority accordingly.

Twitter

Connect your Twitter handles to support your customers through Twitter DM and public mentions. Using sentiment analysis, find out tweets that need to be automatically converted to tickets and assign priority accordingly.

Single Sign-On

If customer is already logged in to your website or app, you can pass encrypted customer info to Round Infinity URL to establish single sign-on.

Email

Automatically convert support emails into trackable tickets in your helpdesk that you can manage and resolve within defined SLA.

Request Call Back

Allow customers to request call backs. Assign these to agents so that call back happens to customer within defined SLA.

Bulk-Upload Using Excel

Bulk upload data from external systems into Round Infinity using Excel upload. Customize your columns in Round Infinity applications to match your external system columns.

Agent Multi-Channel InBox

Track and manage all incoming requests from all channels with one inbox.

Single View of Customer

Get a 360 degree view of your customers. Get a view of past conversations across channels, assets, orders, open tickets, closed tickets, all at one place. A 360-degree view of each customer's journey enables agents to anticipate needs and personalise every interaction.

Canned Responses

Provide quick, consistent responses to common questions by creating pre-formatted replies.

Browser Based Agent Notifications

Browser-based notifications alerts the agent when a customer starts a conversation or replies to a conversation.