Embed Round Infinity service menu natively on your website or mobile app so your customers, partners or employees can raise business requests, search for help, start a chat, place a call, or just email you. Business requests can be raised as required by your business e.g. book appointment, place order, make a payment, raise inspection request, apply for loan, apply for policy renewal, or any such custom request.
Use Round Infinity Live Chat to engage with customers who are on your website or mobile app. Automatically convert conversations into tickets & auto-assign to skilled team members. Get all the contextual information about the customer.
Let customers help themselves with your knowledge base content and a customized, mobile responsive help center. Display related knowledge base articles as customers type search query.
Powered by artificial intelligence, automatically respond to customer support queries with relevant help center articles. This could drastically reduce call center volume. Customers can solve their own issues day or night, on any device.
Set up a fully functional contact center by selecting phone numbers or toll-free numbers that fits your business location needs. Receive inbound calls from customers & route them to appropriate agents. Setup Voice Bots to automatically serve customers before routing to human agent. Follow up or provide proactive support with outbound calls. Keep track of calls with automatic ticket creation and call recording.
Select a text number or toll-free text number in Round Infinity that fits your business location needs. Automatically convert SMS requests from your customers into trackable tickets in your helpdesk that you can manage and resolve.
Integrate your company's Facebook page with your helpdesk so that agents can respond to inquiries & support requests within specified SLA. Using sentiment analysis, find out posts that need to be automatically converted to tickets and assign priority accordingly.
Connect your Twitter handles to support your customers through Twitter DM and public mentions. Using sentiment analysis, find out tweets that need to be automatically converted to tickets and assign priority accordingly.
If customer is already logged in to your website or app, you can pass encrypted customer info to Round Infinity URL to establish single sign-on.
Automatically convert support emails into trackable tickets in your helpdesk that you can manage and resolve within defined SLA.
Allow customers to request call backs. Assign these to agents so that call back happens to customer within defined SLA.
Bulk upload data from external systems into Round Infinity using Excel upload. Customize your columns in Round Infinity applications to match your external system columns.
Track and manage all incoming requests from all channels with one inbox.
Get a 360 degree view of your customers. Get a view of past conversations across channels, assets, orders, open tickets, closed tickets, all at one place. A 360-degree view of each customer's journey enables agents to anticipate needs and personalise every interaction.
Provide quick, consistent responses to common questions by creating pre-formatted replies.
Browser-based notifications alerts the agent when a customer starts a conversation or replies to a conversation.