Embed service menu natively on your website or mobile app with Round Infinity Web Widget so customers can raise business requests, search for help, start a chat, place a call, or just email you without leaving your app or website. Business requests can be raised as required by your business e.g. book appointment, place order, make a payment, raise inspection request, apply for loan, apply for policy renewal, or any such custom request.
Use Round Infinity Live Chat to engage with customers who are on your website or mobile app. Reply to a conversation initiated by the customer or response made on a proactive campaign set up by you. Automatically convert conversations into tickets & assign chats to a specific team member & get all the contextual information about the customer.
Let customers help themselves with your knowledge base content and a customized, mobile responsive help center. Display related knowledge base articles as customers type search query.
Powered by artificial intelligence, automatically respond to customer support queries with relevant help center articles. This could drastically reduce call center volume. Customers can solve their own issues day or night, on any device.
Set up a fully functional call center by selecting phone numbers or toll-free numbers that fits your business location needs. Receive inbound calls from customers & route them to appropriate agents. Follow up or provide proactive support with outbound calls. Keep track of calls with automatic ticket creation and call recording.
Select a text number or toll-free text number in Round Infinity that fits your business location needs. Automatically convert SMS requests from your customers into trackable tickets in your helpdesk that you can manage and resolve.
Integrate your company's Facebook page with your helpdesk so that agents can respond to inquiries & support requests withing specified SLA. Using sentiment analysis find out posts that need to be automatically converted to tickets and assign priority accordingly.
Connect your Twitter handles to support your customers through Twitter DM and public mentions. Using sentiment analysis find out tweets that need to be automatically converted to tickets and assign priority accordingly.
If customer is already logged in to your website or app, you can pass encrypted customer info to Round Infinity URL to establish single sign-on.
Automatically convert support emails into trackable tickets in your helpdesk that you can manage and resolve within defined SLA.
Allow customers to request call backs. Assign these to agents so that call back happens to customer within defined SLA.