Your Clients Get Faster Resolutions. Your Agents Get Better Tools.
From customer support calls and case management to SLA monitoring and back-office processing — Round Infinity handles routine service delivery automatically while your team focuses on complex cases and client satisfaction.
Schedule a Demo
How Round Infinity AI & automation works for GCC & BPO:
✓
Omnichannel Contact Center AI — Handle inbound support across voice, WhatsApp, chat, and email with AI bots resolving 70%+ without human intervention
✓
Intelligent Routing & SLA — Auto-classify, prioritize, and route every ticket to the right agent or queue with real-time SLA tracking
✓
Agent Assist & Coaching — AI surfaces knowledge, suggests responses, and transcribes calls in real time to accelerate resolution
✓
Outbound Campaign Automation — Run proactive voice, SMS, and WhatsApp campaigns with AI-powered scheduling and follow-up
✓
Invoice & Document Processing — Automate data extraction from invoices and documents, match POs, and route for approval
✓
Performance & Analytics — Monitor agent quality, SLA compliance, and CSAT across every channel with AI-powered dashboards
60%
Faster Case Resolution
50%
Lower Process Handling Costs
70%
Higher Agent Productivity
Stop Manually Routing Tickets and Monitoring SLAs
Let AI handle routine service operations while you focus on client satisfaction and quality.
📞 AI Chatbot & Voice Bot for Customer Support
- Answer support questions 24/7 via phone, chat & WhatsApp
- Provide case status updates instantly
- Guide customers through self-service options
- Route complex issues to specialized agents
- Transcribe and analyze all interactions
🖥️ Self-Service Client & Agent Portal
- Let clients check case status anytime
- Submit service requests with attachments
- Access knowledge base and FAQs
- Agents get AI-powered case suggestions
- Real-time SLA and performance dashboards
💬 Automated Multi-Channel Communication
- Send case update notifications
- Automated client satisfaction surveys
- SLA breach alerts and escalations
- Agent assignment confirmations
- Bulk announcements via email & WhatsApp
Automate Your Entire Service Delivery Operations
From case intake to resolution — one connected system.
📋 Multi-Client Case Management Workflows
- Structured case intake and routing
- Client-specific SLA configurations
- Smart agent assignment by skill
- Escalation workflows and alerts
- Automated case status updates
📣 Outbound Campaigns & Survey Automation
- Outbound voice bot calls for surveys
- WhatsApp & email campaign sequences
- Client satisfaction (CSAT) measurement
- Re-engagement and retention campaigns
- Multi-channel campaign analytics
📊 SLA Monitoring & Performance Tracking
- Real-time SLA breach monitoring
- Automated escalation workflows
- Agent productivity dashboards
- Client reporting automation
- Service quality analytics
🎧 AI-Powered Agent Assistance
- Real-time agent assist during calls
- Knowledge article suggestions
- Call transcription and summarization
- Sentiment analysis on interactions
- Quality monitoring and coaching
🤝 Shared Services & Back-Office Processing
- Invoice payable processing with AI extraction
- 3-way PO matching automation
- Expense receipt processing
- Vendor onboarding workflows
- Internal service desk automation
📚 Knowledge Management & Documentation
- Semantic knowledge base indexing
- Case-to-article generation
- AI-powered knowledge suggestions
- Document automation and templates
- Multi-language support
Build Custom GCC/BPO Applications — No Coding Required
- Multi-Tenant Client Service Portals
- Process Automation & Workflow Systems
- Regulatory Compliance Tracking
- Client SLA Management Dashboards
- Finance & Accounting Operations
- HR Shared Services Portals
- Payroll & Benefits Administration
- Customer Experience Analytics
- Quality Monitoring & Coaching Systems
- Service Delivery Intelligence Platforms
Deliver Premium BPO Service — Without Premium BPO Costs
Your clients get faster case resolutions and better service quality.
Your agents get AI-powered tools and real-time assistance.
You get the operational efficiency of top GCCs at a fraction of the cost.