Employee Service Requests

  1. Features
  2. Employee Service Requests

Streamline employee support with automated HR service workflows, intelligent routing, and self-service request management.

RoundInfinity's Employee Service Requests provides a centralized platform for employees to submit HR requests, IT support tickets, facility requests, and administrative tasks — with custom forms, automated approvals, intelligent routing, SLA tracking, and real-time status visibility.

Reduce HR workload with self-service portals, automated assignment based on request type and department, escalation workflows when SLAs are at risk, and complete audit trails. Employees can check request status anytime, while HR teams gain full visibility from submission to resolution.

Get Started
Employee Service Request Workflow ① Submit Request 📝 Employee Self-Service Portal Select: Leave · IT · Facilities · HR Fill custom form fields Attach documents if needed ② Auto-Assignment 🤖 Intelligent Routing Engine ✓ Route by type + department ✓ Load balance across team ✓ Assign based on skills/location ③ SLA Tracking ⏱ Real-time SLA Monitoring ⏰ Leave: 4h response · 24h resolve ⏰ IT: 2h response · 8h resolve 📊 Track time to resolution ④ Auto-Escalation ⚡ If SLA at Risk ⚠ Escalate to manager 📧 Send alert notifications 🚨 Flag in priority queue ⑤ Check Status Anytime 🔍 Employee Self-Service 📱 Real-time status updates 💬 Add comments / attachments 📊 View all my requests ⑥ Resolution & Feedback ✅ Request Completed ✓ Resolved within SLA ⭐ Employee rates experience 📊 Feedback logged for analytics Reopen / Follow-up 🔐 Role-based Access 📧 Auto Notifications 🔄 Workflow Builder 📊 Analytics Dashboard 📱 Mobile Access 🔗 HRIS Integration
Employee Self-Service Portal
Branded portal where employees submit requests via custom forms, attach documents, and track status in real time without needing to contact HR.
Onboarding & Offboarding Automation
Automate new hire provisioning, documentation, training workflows, and exit processes including asset returns and access revocation.
Intelligent Auto-Assignment
Requests automatically routed to the right person or team based on type, department, skills, workload, and availability — no manual triaging.
SLA Tracking & Escalation
Define response and resolution SLAs by request type. System auto-escalates to managers when SLAs are at risk, with alerts and priority flagging.
Leave & IT Request Management
Handle leave requests, approvals, balance tracking, hardware/software provisioning, and access requests — all with approval workflows and audit trails.
Facility & Admin Requests
Manage desk bookings, parking, office access, equipment requests, and administrative tasks through a single unified system.
Policy & Document Access
Provide employees with easy, searchable access to HR policies, handbooks, forms, and training materials directly from the portal.
Lifecycle Event Automation
Automate workflows for promotions, transfers, role changes, and other employee lifecycle events with multi-step approvals and notifications.
Feedback & Analytics
Collect employee satisfaction ratings on resolved requests. Track request volumes, resolution times, SLA compliance, and team performance.