Your Customers Get Instant Service. Your Dealers Get Better Support.
From service appointment booking and AMC renewal reminders to warranty claims and technician dispatch — Round Infinity handles routine customer and dealer interactions automatically while your team focuses on product innovation and quality.
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How Round Infinity AI & automation works for HVAC OEMs:
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Service Booking & AMC Renewals — AI handles service scheduling via phone, WhatsApp, and web, and auto-sends AMC and maintenance reminders
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Technician Dispatch & Tracking — Assign jobs based on skill and location, optimize routes, track field teams live, and auto-complete service reports
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Warranty & Claims Processing — AI extracts warranty data, validates claims, and tracks end-to-end resolution without manual paperwork
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Dealer & Channel Partner Support — Dealers raise orders, check parts availability, and escalate issues through a self-service portal
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Outbound Recall Campaigns — AI-powered proactive outreach for product recalls, seasonal maintenance alerts, and parts replacement notices
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Supplier Invoice Automation — Extract, match, and route supplier invoices for approval — eliminating manual data entry across locations
60%
Faster Service Dispatch
50%
Lower Warranty Processing Costs
70%
Faster Dealer Claim Resolution
Stop Manually Scheduling Service Calls and Chasing AMC Renewals
Let AI handle routine customer and dealer interactions while you focus on product excellence.
📞 AI Chatbot & Voice Bot for Service Requests
- Answer service questions 24/7 via phone, chat & WhatsApp
- Book service appointments with dealer coordination
- Provide warranty status and AMC renewal info
- Route emergency breakdowns to nearest technician
- Transcribe and analyze customer calls
🖥️ Self-Service Customer & Dealer Portal
- Let customers check service history and AMC status
- Submit warranty claims with photo upload
- Download product manuals and certificates
- Dealers access service tickets and spare parts
- Track service request status in real-time
💬 Automated Customer & Dealer Communication
- Send AMC renewal reminder campaigns
- Automated service appointment confirmations
- Product recall and upgrade notifications
- Preventive maintenance reminders
- Bulk announcements via email & WhatsApp
Automate Your Entire Service Ecosystem
From product installation to AMC renewal — one connected system.
🔧 Service Request & Installation Workflows
- Digital service request intake and routing
- Installation appointment scheduling
- Dealer assignment based on location and capacity
- Service approval and confirmation
- Automated customer status updates
📣 Product Launch & Recall Campaigns
- Outbound voice bot calls for new product announcements
- WhatsApp & email campaign automation
- Product recall notification sequences
- Dealer training and certification alerts
- Multi-channel campaign analytics
🚗 Technician Dispatch & Field Service
- Smart technician assignment and dispatch
- Route optimization for service teams
- On-site service tracking and logs
- Digital service completion reports
- Customer signature capture on mobile
🔄 AMC Renewals & Warranty Management
- Automated AMC renewal reminder campaigns
- Warranty claim submission workflows
- AI document extraction from claims
- Approval routing and settlement tracking
- Subscription billing and payment collection
🤝 Dealer Network & Partner Management
- Dealer onboarding and compliance
- Service ticket assignment and tracking
- Performance scorecards and analytics
- Commission calculation automation
- Dealer portal for coordination
📦 Spare Parts & Supplier Coordination
- Spare parts request workflows
- Supplier onboarding and management
- Invoice payable processing with AI extraction
- 3-way PO matching automation
- Inventory visibility and tracking
Build Custom HVAC Applications — No Coding Required
- Dealer Performance Management Systems
- Installation Tracking & Compliance
- Service Quality Monitoring Dashboards
- Warranty Analytics & Reporting
- Customer Satisfaction Tracking
- AMC Subscription Management
- Preventive Maintenance Scheduling
- Spare Parts Inventory Systems
- Revenue & Service Analytics
- Multi-Location Coordination Portals
Deliver Premium OEM Service — Without Premium Service Costs
Your customers get instant service booking and 24/7 support access.
Your dealers get better coordination and faster response times.
You get the operational efficiency of top HVAC brands at a fraction of the cost.