Retail & eCommerce

Instant customer support.
Less manual work.

Round Infinity automates customer support, warranty claims, field service dispatch, and re-engagement campaigns — so your teams focus on revenue, not repetitive tickets.

Retail Chains & Store NetworkseCommerce & D2C BrandsConsumer Electronics RetailersFashion & Lifestyle RetailersHome Appliance & Durables Brands
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Retail & eCommerce — Round Infinity
65%
Reduction in Inbound Support Calls
80%
Customer Queries Resolved Without Agent
50%
Faster Warranty & Returns Processing
What Round Infinity Does

From Support Request to Loyal Customer. One connected platform.

💬
AI Customer Support Across Every Channel

Voice, WhatsApp, chat, email, and portal — AI resolves order queries, returns, exchange requests, and product questions instantly. No agent needed for standard cases.

🔧
Warranty, Returns & Field Service

Claims registered digitally, technician dispatched automatically, service completed and invoiced on-site. Customers tracked and updated at every step without a support agent.

📣
Re-engagement & Loyalty Campaigns

AI campaigns reach the right customer at the right time — reorder reminders, extended warranty upsells, post-purchase surveys, and seasonal promotions on WhatsApp and SMS.

How It Works

From first contact to resolved — automatically

1
Customer Query
WhatsApp, chat, email, or portal — any channel, any time
2
AI Resolves
Order status, returns, warranty, FAQs — handled autonomously
3
Escalation if Needed
Complex cases routed with full context — agent ready
4
Field Job Dispatched
Technician assigned and en route with job details on mobile
5
Invoice & Payment
Auto-generated on completion. Payment link sent.
6
CSAT & Re-engage
Feedback triggered. Next offer sent. Customer retained.
Platform Capabilities

Built for your industry. Ready in days.

Every capability purpose-built — not a generic platform retrofitted with integrations.

AI Omnichannel Support

Voice, WhatsApp, chat, email, and portal unified. AI resolves standard queries autonomously. Agents focus on complex cases.

Autonomous support
Customer Re-engagement & Revenue Campaigns

AI launches personalised outbound sequences for every revenue opportunity — post-purchase follow-up, reorder reminders, warranty upsell, loyalty offers, and win-back campaigns for lapsed customers. Voice, WhatsApp, and SMS sequences run automatically; agents step in only when needed.

AI outbound
Returns & Exchange Automation

Customer initiates return digitally. Eligibility checked against policy. Pickup scheduled. Refund triggered. No manual steps.

Returns automation
Warranty & Field Service

Warranty claims registered and verified automatically. Technicians dispatched with full service history. Closed on-site.

Service automation
Supplier & Store Vendor Payables

Supplier invoices matched to POs and GRNs by AI, routed for approval, and queued for payment — procurement-to-pay automated across store and eCommerce operations.

AP automation
Store & HO Staff Administration

Store staff, warehouse teams, and HO employee HR requests, leave approvals, and IT tickets managed via self-service portal — reducing store manager admin burden.

Staff self-service
Customer Self-Service Portal

Customers track orders, raise requests, check warranty status, and access policies — without calling or messaging support.

Customer portal
Ops Dashboard

Support volumes, resolution rates, field SLAs, and campaign performance — live for operations and CX leaders.

Live analytics

Ready to resolve more customer issues without growing your support team?

See how retail and eCommerce brands automate customer operations in a 30-minute demo.

Schedule a Demo