Instant Customer Support.
Less Manual Work.
Round Infinity automates customer support, warranty claims, field service dispatch, and re-engagement campaigns — so your teams focus on revenue, not repetitive tickets.
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One Platform Across Customer Service & After-Sales
From support ticket to field technician visit and follow-up campaign — every step automated.
AI Customer Support & Ticketing
- Order status, returns, and exchange queries answered 24/7 by AI via WhatsApp
- Complex issues escalated to agents with full purchase and ticket history
- Every customer conversation linked to their order and product record
Warranty & After-Sales Management
- Warranty status verified instantly on ticket creation — in-warranty vs. out-of-warranty determined automatically
- Field technician dispatched with job details, GPS routing, and parts availability checked
- Service completion with digital sign-off and photo capture; invoice and receipt automated
Customer Engagement & Campaigns
- Post-purchase campaigns via WhatsApp — accessories, upgrades, and loyalty offers
- Warranty expiry reminders and AMC renewal campaigns automated
- Satisfaction surveys sent after every service; low scores escalated immediately
The Automated Customer Service Journey
From first support contact to field resolution and follow-up — handled without manual effort.
Order status, delivery, returns, and exchange queries answered via WhatsApp 24/7 — no agent needed.
Agent receives purchase history, prior tickets, and product details before engaging the customer.
Product serial number and purchase date checked. In-warranty vs. chargeable determined. Customer informed of next steps.
Nearest available technician matched. Required parts checked against inventory. GPS-tracked with ETA sent to customer.
Technician captures photos, logs parts used, records resolution. Customer signs off digitally.
Bill auto-generated from job card. Payment link sent. Receipt delivered. All on WhatsApp.
Satisfaction rating collected via WhatsApp. Low scores escalated to service manager with full context.
Expiry reminders sent at 60, 30, and 7 days. Renewal link included. Conversion tracked.
Accessories, upgrade offers, and loyalty rewards targeted by purchase history and engagement.
Every Workflow Your Retail Operation Runs
Support, field service, scheduling, campaigns, and analytics — one connected platform.
AI Customer Support
- WhatsApp AI handles FAQs, order status, and return requests 24/7
- Tickets auto-created and routed to the right team
- SLA tracking and escalation for every open ticket
Warranty & Field Service
- Warranty verification at ticket creation — no manual lookup
- Technician dispatch with parts availability and GPS routing
- Digital job card, photo capture, and customer sign-off
Scheduling & Partner Dispatch
- Self-service appointment booking for service visits
- Authorized service partner network coordination
- Route optimization for multi-visit field days
Customer Engagement Campaigns
- Post-purchase, AMC renewal, and loyalty WhatsApp campaigns
- Dormant customer re-engagement sequences
- Festival and seasonal promotions across channels
In-Store & Walk-In Service
- Digital token and queue management for service counters
- Walk-in registration and pre-filled service request
- Store-level performance and backlog dashboards
No-Code Custom App Builder
- Dealer service portals, field agent apps, loyalty programs
- Complaint escalation and executive grievance workflows
- Scales from a single brand to a 1,000-store network
Ready to turn after-sales into a competitive advantage?
See how Round Infinity works for your retail operation in a 30-minute demo.
Schedule a Demo