Accelerate Your Digital Transformation Journey & Deliver End-to-End Customized Connected Experience Across The Customer, Employee & Partner Lifecycle



Round Infinity CRM unites your marketing, sales, commerce, omnichannel service, contact center, no-code custom apps & AI-powered automation on a single platform so that businesses like yours get a single, unified, cohesive, & uncomplicated CRM for creating a customer-centric, connected, and customized experience. No two businesses are alike. We know your business is unique, and that's why, in addition to our out-of-box CRM applications, Round Infinity offers a range of capabilities to help you build custom applications, create specialized workflows, and automate your business processes. The magic happens when you automatically see the 360 view of your customers, employees & partners across the out-of-box CRM applications & the custom applications that you would configure for your business specific needs.









Business Benefits





60%


Reduction in customer care & operational costs

25%


Increase in sales, revenue & customer loyalty

40%


Increase in CSAT & self-service usage

2x


Increase in employees & partners productivity















Product Capabilities







Commerce


Quickly launch your online business, build direct relationships with customers, retailers, wholesalers & drive growth.


D2C Commerce .  B2B Commerce .  PoS Commerce .  Appointments .  Payments Collection .  Procure To Pay . 



No-Code Custom Apps


Boost efficiency & enable self-service by digitalizing & workflow enabling any customer journey or internal process.


Apps Builder .  Worflows Builder .  Custom Reports .  External Systems Integration . 





Contact Center


Instantly setup an automated contact center, route calls, automatically answer calls 24/7 & track customer satisfaction.


Automatic Call Distributor .  Inbound Voice Bots & IVR .  Call Recordings & Speech Analytics .  Agent Skills .  Customer 360 . 



Omnichannel Service


Auto-respond 24/7 to messages across channels, get 360 view of users, route tickets across departments, & reduce service costs.


Email Automation .  Twitter Automation .  WhatsApp Automation .  Video Chat .  Live Chat & Ticketing .  Omnichannel Agent InBox .  Knowledge Base .  Cross Channel Analytics . 





Marketing


Proactively engage with customers & increase conversion using contextual marketing & outbound voice bots.


Outbound Voice Bots .  Messaging Campaigns .  Surveys . 



Sales


Customize your sales workflows, simplify core sales processes, break silos, increase leads & empower field service staff.


Lead To Cash .  Configure Price Quote .  Documents Generation .  Field Service .  Travel Expenses .  E-Sign Documents .  Sales Quotas . 







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