Know Everything About Your Customer In One Place Using Round Infinity Custom Objects (RICO)
Every business is different. Round Infinity's Custom Objects (or Applications) built on a Flexible Data Model allows to store almost any data structure, making it easy for you to store information specific to your business. Examples of RICO are Customer Transactions, Orders, Opportunities, Leads, Contracts, Quotes, Invoices, Service Requests, or any such data required by your business.
Help Your B2B or B2C Customers Help Themselves Using Channel Of Their Choice
Using voice, responsive custom mobile forms, messaging or social channels, allow your customers, employees and partners to raise requests. Respond to inquiries on all channels (Email, Facebook, Twitter, Phone, Contact Centre, SMS, Web, Chat) from one universal inbox. Using Answer Bots, allow your customers to get automated answers 24/7.
Process & Automation Driven Case Management Gets All Stakeholders To Serve Your Customers In Timely Manner
Round Infinity's extensible, multi-step and branched workflows enable conditional logic that can seamlessly assigns tasks to internal & external team members & can update any system in real-time, enabling advanced business process automation. Case prioritization based on sentiment, SLA management & escalations are applied across all stakeholders.
Embrace Cognitive AI & Business Bots To Allow Machines To Serve Your Customers 24/7
Round Infinity Answer Bots, OCR Bots & Sentiment Analysis Bots works alongside your support team & agents. These bots uses machine learning to understand sentiment of your customer conversations or calls, automatically validate documents or to help answer your customers' questions using data from your Custom Objects or content from your knowledge base on Round Infinity.
Deliver Intelligent Onsite Service, And Transform The Customer Experience In The Field
Make it easy for your customers to schedule appointments, for your field workers to receive work orders & appointments, service the customer, collect data on a mobile device, & send estimates, service reports and invoices from the field in real time to customers and back-office systems. Allow supervisors to track performance of your field service operations in real-time.
Proactively Engage With Your Customers & Build Customer Loyalty
Engage your customers, employees & partners across all digital channels, with timely and targeted messages & offers using smart segmentation & machine learning. Keep the customer notified & aware about the service status by automatically sending notifications at each process step of the case.
Empower Your Employees & Partners To Serve Customers By Automating Your Internal Procedures And Processes
Using Custom Objects, allow your employees, distributors, partners & suppliers to raise new requests & approvals (e.g. expense approval, procurement approval, purchase order approval, invoice approval, etc). Allow them to participate in your customer journeys, complete assigned tasks, raise requests, access knowledge base, inquire on data, update task status etc.
Understand, In Real Time, Sentiment Of Your Customers & Take Timely Action
Understand sentiment for 100% of consumer interactions, messages & phone calls in real time, not after the fact with surveys for a fraction of interactions. Generate custom reports using data from Custom Objects, about your conversations, team performance, etc. by choosing different chart types, date ranges, filters, etc.
Easily Pull Or Push Data From External Systems To Custom Objects On Round Infinity
Round Infinity's flexible API architecture makes it easy to integrate external applications or home grown systems with Round Infinity using Push APIs or Pull Webhooks. You can easily push data such as transactions, leads, orders, etc. from external systems to Round Infinity and similarly pull data from Round Infinity to external systems.