Why Round Infinity ?

We buy from brands, request service & interact with them on a daily basis. They have a tremendous impact on our lives. And yet, for the most part, we don't love them. What if every interaction, every experience with brands, was delightful ? What if brands could intelligently deliver immediate, intimate & transparent 24/7 service to its customers ? What if there was proactivity by brands so that that every one of our experiences got better ?

That's what Round Infinity adaptive, customizable & extensible Customer Experience Software helps brands do. Round Infinity offers a Transformative Customer Experience powered by automation, cognitive and AI technologies, which will be a key differentiator for all enterprises. Round Infinity makes it easy & delightful for consumers to interact 24/7 with a brand, buy from a brand or request services & support from a brand. To serve its customers, Round Infinity empowers brands to instantly go-live using unified out-of-box business applications, quickly map their industry specific end to end custom journeys, rapidly digitize & automate supporting business processes, save costs by leveraging cognitive AI & automation, smash through silos and easily get employees, distributors, suppliers & partners to participate in journeys.

If you've booked an appointment, called a company for service, placed an order, applied for a loan, used a credit card, opened an account, submitted a claim, or performed countless other such tasks, chances are you've interacted with Round Infinity.


Platform Features


REQUEST
Mobile & Web Self-Service

Using speech, responsive custom mobile forms or messaging, allow your customers, employees and partners to raise requests.

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FULFIL
Journey-Centric End to End Automation

Using cognitive technologies, bots and workflows, we ensure every piece of request is acted upon in stipulated time.

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VISIT
Field Service App

Allow your mobile workers to collect data on mobile devices. Provide them with real-time information they need to perform their tasks.

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RESPOND
Omni-Channel

Respond to inquiries on all channels (Email, Social, IoT, Contact Centre, SMS, Digital Assistant) from one universal inbox.

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ENGAGE
Proactive Campaigns

Engage your customers with timely and targeted messages & offers using smart segmentation & machine learning.

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TRACK
Real-Time Measurements

Understand, in real time, sentiment of your customers & track customer satisfaction levels, so timely action can be taken.

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Platform Use Cases



Customer Order Management
Using any device, allow your customers to place orders/requests or book appointments & pay. Fulfil requests within stipulated time.


Sales Automation
Manage your entire sales lifecycle from Leads, Opportunities, Quote, Contract, Billing to Closure.


Field Service Management
Connect your entire workforce to deliver intelligent onsite service, and transform the customer experience in the field.


Customer Service Automation
Allow your customers to request support from any channel such as messaging, voice, social etc. Leverage Bots to assist customers 24/7 & analyse sentiment of customers.


Customer Engagement & Retention
Engage your customers, across all digital channels, using personalised & targeted campaigns powered by AI.


Employee Self-Service
Allow your employees to request for travel, procurement, expense claim, leave or ask a question to HR Bot. Leverage Bots to analyse video resumes.


Partners & Distributors Engagement
Allow your suppliers & partners to participate in your journeys. Generate Purchase Orders & use bots to auto-process vendor invoices.


Operational Excellence
Digitize all your supporting processes to allow you to better serve your customers. Use bots to auto-generate service reports & invoices.


Business Expense Management
Allow your employees to seek approval for travel & other expenses. Leverage Bots to auto-process expense claim receipts.