We buy from brands & interact with them on a daily basis. They have a tremendous impact on our lives. And yet, for the most part, we don't love them. What if every interaction, every experience with brands, was delightful ? What if there was service transparency and proactivity by brands so that that every one of our experiences got better ? That’s what Round Infinity adaptive customer experience & digital process automation software helps brands do. It empowers brands to map their industry specific end to end customer journeys, rapidly digitize their business processes and get their distributors,suppliers & partners to participate in journeys. From helping brands’ customers place orders, request field service, open new bank accounts, process loans, book appointments, to automatically knowing the status of a service request, Round Infinity has countless potential use cases.

REQUEST
Voice-Based Digital Assistant

Using speech, custom mobile forms or messaging, allow your customers, employees and partners to raise requests.

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FULFILL
Robotic Process Automation

Using cognitive technologies, bots and workflows, we ensure every piece of request is acted upon in stipulated time.

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VISIT
Field Service App

Allow your mobile workers to collect data on mobile devices. Provide them with real-time information they need to perform their tasks.

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RESPOND
Omni-Channel

Respond to inquiries on all channels (Email, Social, IoT, Contact Centre, SMS, Digital Assistant) from one universal inbox.

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ENGAGE
Proactive Campaigns

Engage your customers with timely and targeted messages & offers using smart segmentation & machine learning.

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TRACK
Real-Time Measurements

Understand, in real time, sentiment of your customers & track customer satisfaction levels, so timely action can be taken.

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