A regional car dealership wanted to enhance its sales conversion and streamline the customer journey from inquiry to final purchase.

The Challenge

The dealership had difficulty tracking leads and managing communication effectively, leading to lost sales opportunities. The financing process was also slow, frustrating potential buyers and impacting the customer experience.

The Solution

The dealership implemented RoundInfinity’s CRM and sales workflow automation. This streamlined lead management, automated follow-ups, and allowed the team to track customer interactions seamlessly. Integration with financing partners further accelerated the loan approval process.

Key Features Implemented

• Lead Tracking and Follow-Ups: Enabled automated tracking of customer interactions for timely follow-ups.
• CRM Integration: Allowed real-time customer insights to personalize the sales process.
• Financing Automation: Streamlined the loan application process, reducing time-to-sale.

Results

Sales conversions increased by 25%, and customers experienced faster, more efficient service. The dealership’s reputation improved, contributing to a rise in repeat business.

Conclusion

RoundInfinity’s automation and integration capabilities enabled the dealership to provide a seamless experience, boosting conversions and customer satisfaction.