Pricing

Start With One Operation.
Scale As You Grow

Usage-based pricing expands with you as you prove value, with no hidden implementation fees. Request a demo to get a plan and quote tailored to your team.

14 Days
Free Trial
∞
Free Portal Users
3
Flexible Plans
7 Days
Time to Go Live

How to Get Started

From demo to go-live in four steps, your quote is tailored to your requirements.

1
Request a Demo
Book a walkthrough with our team, tailored to your business.
Request a Demo →
2
Get a Customized Quote
After your demo, our team prepares a price quote tailored to your Workflow & Admin User count, storage, and usage needs.
3
Free 14-Day Trial Starts
Your trial begins so your team can test real workflows on the platform before committing.
4
Go Live
Once you're ready, we help you launch to production, typically within 7 days.

A. Choose Your Monthly Plan

Pricing that grows with you. Scale seamlessly as your team expands.

Starting at 20 Workflow Users, 2 Admin Users  ·  Unlimited Portal Users, always free

Starter

Perfect for small teams

  • Minimum 20 Workflow Users
  • Minimum 2 Admin Users
  • Unlimited Portal Users (Free)
  • 40 GB storage included

Professional Most Popular

Ideal for growing businesses

  • Minimum 100 Workflow Users
  • Minimum 10 Admin Users
  • Unlimited Portal Users (Free)
  • 400 GB storage included

Enterprise

For large organizations

  • Minimum 300 Workflow Users
  • Minimum 30 Admin Users
  • Unlimited Portal Users (Free)
  • 1 TB storage included
  • Final pricing is issued as part of your customized quote following a demo.
  • All plans include Round Infinity customer support over email.
  • The minimum subscription and contract period is six (6) months, with pricing fixed for the entire contract period.
  • For support & questions, contact support@roundinfinity.com

Understand what each type of user can access on the Round Infinity platform.
Always free · Unlimited
Portal Users
Customers · Partners · Suppliers · Contractors
Accesses
Self-Service Portal
Included capabilities
✓Raise new requests via custom apps
✓Track request status
✓Access secured docs & e-signing
✓Book & manage appointments
✓Make payments & view invoices
✓Live chat with support
✓Access BI reports
✓Access guides & knowledge articles
✓Manage profile
✓Update records via secure data-request link
Who are Portal Users?

Customers, partners, suppliers, or external contractors who access only the Self-Service Portal. They cannot access workflow tasks; that capability is exclusive to Workflow & Admin Users. Portal Users are always free and unlimited with no seat licensing required. There is no limit on how many Portal Users you can add: whether you have 10 or 10,000 external users, there is no additional cost. Each Portal User gets a secure login to the portal, sees only their own data, and interacts within the boundaries configured by your Admin Users.

Paid · Named seats
Workflow Users
Agents · Field Staff · Supervisors · Employees
Accesses
Agent Workspace Field Service App Self-Service Portal
Included capabilities
⊇ Everything Portal Users can do, plus:
✓Work on assigned tasks & tickets
✓Update records (assigned tasks)
✓Omnichannel customer interactions
✓Field service & job execution
✓Access BI dashboards
Who are Workflow Users?

Agents, field staff, supervisors, and employees who execute day-to-day work. Workflow Users access the Field Service App, the Omnichannel Agent Workspace, and the Self-Service Portal, including workflow tasks exclusive to this tier. Workflow Users can only update records that are explicitly assigned to them via a workflow task. Licensed as named users.

Paid · Named seats
Admin Users
Admins & Managers
Accesses
Admin Console Agent Workspace Field Service App Self-Service Portal
Included capabilities
⊇ Everything Workflow & Portal Users can do, plus:
✓Configure platform & apps
✓Manage users & permissions
✓Update any record (group-level access)
✓Configure AI Agents
✓Create workflows & automations
✓Configure reports & analytics
✓Manage integrations & APIs
✓Assign & oversee workflow tasks
Who are Admin Users?

Administrators and managers with full access to all platform applications: the Admin Console (configure workflows, AI agents, integrations, roles & reports), the Field Service App, the Omnichannel Agent Workspace, and the complete Self-Service Portal including workflow tasks. Admin Users hold the highest access level on the platform. Licensed as named users.



Understand the applications included in the Round Infinity platform.
Admin Console

A centralized interface for configuring custom business applications, custom reports, custom workflows, AI agents, custom integrations, communication channels, user settings, and security roles. It also offers access to business data, knowledge repositories, reports scheduler, and campaign management tools.

Self-Service Web & Mobile App

The mobile-responsive Self-Service Portal allows users to work on workflow tasks, raise requests, access knowledge articles, book appointments, participate in live chats, view documents and service reports, track request status and pending payments, update their profile, run inquiries, and view personalized dashboards, all from an intuitive interface. The portal can also be delivered as a native iOS and Android mobile app.

Field Service App

A native Android and iOS Field Service App, complemented by a mobile-responsive web experience, designed to empower field staff with everything they need to complete service visits efficiently. Field teams can start and end visits, set reminders, add task notes, upload photos, capture customer signatures, and mark tasks as complete - all directly from the field.

Agent Workspace

An AI-powered mobile responsive omnichannel Agent Portal built for customer service teams to manage conversations and tickets across Email, WhatsApp, Live Chat, Phone, & SMS - all from a single interface. Agents can answer calls, respond contextually using customer history, update case statuses, add internal notes, set reminders, and collaborate with teammates in real time.



B. Pay Only When You Use It — Charged To Top Up Balance

All AI and channel usage is deducted from your pre-paid balance based on actual consumption. You only pay for what you use: charges apply only when any of the below is triggered and executed. A complimentary balance credit is included with your free trial.

🤖
AI Usage
Every AI-powered action, from conversations to document intelligence, draws from your usage balance only when it's triggered and completed.
Conversational AI Turns Document Extraction Contract Analysis KYC Verification Knowledge Indexing Knowledge Search Case-to-Article Generation
📞
Voice & Phone
Dedicated numbers, inbound & outbound calling, and AI voice bot minutes for phone-based support and outreach.
Phone Numbers Inbound Call Minutes Outbound Call Minutes Voice AI Bot Minutes Call Recording & Transcription
💬
Messaging & Email
SMS, WhatsApp, social DMs, and email, both AI-handled conversations and bulk campaigns.
SMS WhatsApp Messages Facebook Messenger Instagram DMs Campaign Emails Inbound Emails (AI-processed)
🎥
Video
Video calls and recordings for remote support sessions, virtual consultations, and field service video assist.
Video Call Minutes Video Call Recordings
⚙️
Platform & Payments
API access, field route optimization, extra storage, payment links, and ticket processing.
REST API Calls Route Optimization Additional Storage Payment Links Portal Secure Record Updates Tickets Created


C. Optional Add-Ons

Additional services available alongside your plan and usage balance, scoped and quoted separately based on your needs.

🚨
24x7 P1 Emergency Support
Optional round-the-clock support exclusively for valid P1 - Critical production incidents. P1 incidents can be submitted by email any time, acknowledged within one hour, with commercially reasonable efforts to restore service or provide a workaround within four hours. Standard-hours support continues to apply for P2, P3 & P4 incidents.
🛠️
Implementation & Setup
A one-time implementation service that configures the platform to your requirements within the agreed scope: setup, configuration, workflow & rule configuration, testing support, training, go-live preparation, and initial hypercare.
🧑‍💻
Professional Services
Time-and-materials support for out-of-scope work or approved change requests beyond your agreed implementation, billed on a per-hour basis.