Quickly launch your online business or Point-of-Sale terminals, build direct relationships with customers, retailers, wholesalers & drive growth.
Setup your online store in minutes - products, inventory, pricing, shipping rates, tax rates, discounts, warehouses, etc. Allow customers to place orders, track shipments, request support, return items, view order history, etc. Begin accepting payments instantly. Leverage live video chat & integrated contact center capabilities to increase revenue & customer loyalty.
Easily bill your customers at checkout counters in your stores. The POS system is designed to help retail stores sell in-store with built-in tools for advanced inventory management, sales, and staffing. Track which employee logged in at which counter & at what time. Generate invoice, email invoice, return items, issue wallet amount, etc.
Easily integrate payment gateway with your online store & start receiving payments instantly for online sales. Easily view your daily sales, revenue & payout. Issue refunds in the user wallet or use the payment gateway to refund to the orignal mode of payment.
Easily manage all product details linke inventory, discounts, shipments, invoice generation, warehouses, wholesaler discounts, tax rates by product or location, shipping rates by weight or location, order returns, offers, abandoned carts, etc.
Both online and in-store sales work from the same product inventory. The order routing rules helps in directing online orders to stores dedicated for shipping online orders.
Allow users to easily track the status of order shipment, re-order, cancel order, change address, etc. Customers can easily return goods if the time for return has not expired. After the order is delivered, easily gather feedback and answers from users & run analytics on this data to get results.
Fulfil online orders using multi-step workflow. Automate routing of online orders for fulfilment based on locations, zipcodes, in-stock warehouse, etc. Configure multi-step workflow & automatically notify the customer at each stage of order fulfillment.
At each stage of the order workflow, automatically send out notifications e.g. when order is placed, assigned, packed, dispatched, etc.
Use the Round Infinity Order Shipment application to select the orders you are shipping in one shipment. Easily notify the users of the shipment.
Find and sell to the right shoppers, wherever they are. Use smart segmentation along with outbound voice bots, email, SMS & WhatsApp campaigns to proactively reach out to your audience for cross-sell, offers, new launches, etc.
Allow customers to seek support using Live Chat, WhatsApp, email, call center, etc. Auto-respond 24/7 to messages across channels using messaging bots, auto-repond to phone calls using voice bots, get 360 view of users, route tickets across departments, & reduce service costs.
An actionable dashboard of your sales, orders, and traffic helps you make the right choices for your business. Analyze and gain insight into your store's growth. See which products are selling-and which ones aren't. Get alerted for stocks to be re-filled.
Set the inventory threshhold for each product. The system will automatically generate alerts when the threshhold is reached. Easily generate purchase orders on suppliers to refill items.
360 View Of Users
Serve your customers better by getting a complete 360 view of your users - their orders, service requests, cases, calls, conversations, etc., all in one view - across all your departments including marketing, sales, commerce, and service.