Unite humans and AI to deliver effortlessly intelligent service experiences.
Every workflow required for a complete service journey - tailored & unified on a single platform, powered by AI agents.
No two service organizations are alike. From customer onboarding to field operations, from contact centers to self-service, your workflows, systems, and goals are unique - and they evolve rapidly. That's why you need RoundInfinity, the AI-First Platform for Intelligent Service Journeys. It unifies every workflow - across web, mobile, chat, voice, email, portals, and field service - into a single intelligent system. Embedded AI Agents provide real-time context and automation, while no-code workflows let your teams build, adapt, and launch new experiences in hours.
The result: a truly connected, efficient, and personalized experience that reduces costs, eliminates silos, and delivers a Total Experience for customers, employees, and partners.
500+
Customers Served
7+
Countries Presence
$20M+
Automation Savings for Clients
Deliver service that delights customers, empowers employees, and engages partners.
60%
Faster Service Automation
50%
Reduction in Operational Costs
70%
Faster Issue Resolution
3x
Improvement in Experience
Customers & Employees
Customer Engagement
Omnichannel Engagement
Provide AI-powered support via email, chat, WhatsApp, SMS, and more, with smart, contextual routing.
Self-Service Portal
Enable customers to raise, track and manage requests easily from any device.
Knowledge Base
Empower users with knowledge documents, FAQs, blogs & AI-powered search.
Appointments & Scheduling
Enable seamless scheduling, availability management, and routing for appointments.
Walk-In Management
Reduce wait times and enhance service efficiency with smart queuing & token management.
Feedback & Surveys
Automatically collect feedback after ticket closure across channels or with customizable surveys.
Service Operations
Contact Center Automation
Automate contact center with AI-driven voice automation and smart routing to agents.
Agent Workspace
Empower agents with an AI-driven unified workspace for seamless multi-channel support.
Case Management
Turn any no-code app into a Smart Ticketing System - with SLA, auto-routing, & escalations.
Field Service Automation
Supercharge your field service delivery with tailored AI-powered field workflows.
Customer 360
Gain deep customer insights with a 360-degree view of interactions across channels and apps.
Call Transcriptions
Use AI to capture, analyze, and enhance customer interactions with call transcripts.
Quality Monitoring
Monitor and improve service quality with AI-powered performance tracking.
ServiceDesk Collaboration
Enhance teamwork with internal messaging, task assignments, and shared workspaces.
Parts & Inventory
Track parts inventory from the warehouse to the field.
Asset Management
Manage the entire lifecycle of employee assets-from requests & approvals to returns.
Business Automation
Payments & Billing
Streamline and automate service payment processing with instant invoicing.
Identity Verification
AI-powered secure identity verification with automated workflows.
Sales Automation
Track leads and opportunities, auto-generate documents, seamlessly integrated with service.
Outbound Automation
Automate multi-channel outreach for marketing, follow-ups, and customer engagement.
Vendor Invoice Automation
Auto-extract vendor invoices, matches POs, detects errors, and routes for approval instantly.
Agreements & Contracts
Unified legal workflows with AI-powered contract review, compliance, & service requests.
Expense Management
AI-powered travel booking and expense tracking with smart receipt extraction.
Employee Workflows
Power workforce operations with integrated time, attendance, leave, travel, expenses, & asset management.
Platform & Intelligence
No-Code Apps Builder
Build tailored applications and automated workflows to streamline service processes.
AI Assistants
Automate 70%+ of interactions with AI agents powered by contextual business data.
Workflow Automation
Automatically assign tickets, execute multi-step workflows, and send alerts at each step.
Document Automation
Automatically generate essential documents like service reports, quotes, and more.
Integrations
Seamlessly connect with third-party applications and internal business systems.
Analytics & Reporting
Unlock actionable insights with real-time custom dashboards and performance reports.