Agentic AI Service Experience & Automation Platform


Deliver Tailored, End-to-End Automated Service Journeys in Hours

RoundInfinity is the only AI-first Service Experience & Automation Platform that empowers businesses to design and run truly end-to-end service journeys - across web, mobile, chat, voice, email, custom portals, and field operations. From customer onboarding and identity verification, customer service, employee helpdesk, and vendor service to invoicing, field service, and omnichannel automation - every workflow required for a complete service journey is unified on a single platform. Businesses can easily create no-code custom apps, workflows, and dashboards to support their unique needs - with embedded AI agents, real-time contextual intelligence, and seamless integration with existing systems. Deliver personalized experiences, automate complex workflows, and launch complete service journeys in hours.

50%

Fewer Tickets

40%

Faster Resolution

25%

Lesser Costs

90%

Higher Satisfaction



Every Workflow Required for a Complete Service Journey - Unified on a Single Platform, Powered by AI Agents


500+

Customers Served

7+

Countries Presence

$20M+

Automation Savings for Clients


Features

No-Code Custom Apps

Build tailored applications and automated workflows to streamline service processes.

Omnichannel

Provide AI-powered support via email, chat, WhatsApp, SMS, and more, with smart, contextual routing.

Call Center

Automate call center with AI-driven voice automation and smart routing to agents.

WhatsApp

Engage with customers on WhatsApp for seamless support and AI-powered resolutions.

Self-Service Portal

Enable customers to raise, track and manage requests easily from any device.

AI Agents

Automate 70%+ of interactions with AI agents powered by contextual business data.

Knowledge Hub

Empower users with knowledge documents, FAQs, blogs & AI-powered search.

Ticketing

Turn any no-code app into a Smart Ticketing System - with SLA, auto-routing, & escalations.

Routing & Workflows

Automatically assign tickets, execute multi-step workflows, and send alerts at each step.

Appointments

Enable seamless scheduling, availability management, and routing for appointments.

Field Service

Supercharge your field service delivery with tailored AI-powered field workflows.

Outbound

Automate multi-channel outreach for marketing, follow-ups, and customer engagement.

Internal Collaboration

Enhance teamwork with internal messaging, task assignments, and shared workspaces.

Workforce Operations

Power workforce operations with integrated time, attendance, leave, travel, expenses, & asset management.

Call Transcriptions

Use AI to capture, analyze, and enhance customer interactions with call transcripts.

Experience Feedback

Automatically collect feedback after ticket closure across channels or with customizable surveys.

Documents Generation

Automatically generate essential documents like service reports, quotes, and more.

Quality Assurance

Monitor and improve service quality with AI-powered performance tracking.

Agent Workspace

Empower agents with an AI-driven unified workspace for seamless multi-channel support.

Customer 360

Gain deep customer insights with a 360-degree view of interactions across channels and apps.

Payments Collection

Streamline and automate service payment processing with instant invoicing.

Identity Verification

AI-powered secure identity verification with automated workflows.

Integrations

Seamlessly connect with third-party applications and internal business systems.

Reporting

Unlock actionable insights with real-time custom dashboards and performance reports.

Sales

Track leads and opportunities, auto-generate documents, seamlessly integrated with service.

Counter Queue

Reduce wait times and enhance service efficiency with smart queuing & token management.

Vendor Service

Auto-extract vendor invoices, matches POs, detects errors, and routes for approval instantly.

Legal Service

Unified legal workflows with AI-powered contract review, compliance, & service requests.

Asset Management

Manage the entire lifecycle of employee assets-from requests & approvals to returns.

Travel & Expense

AI-powered travel booking and expense tracking with smart receipt extraction.