Deliver Tailored, End-to-End Automated Service Journeys in Hours
RoundInfinity is the only AI-first Service Experience & Automation Platform that empowers businesses to design and run truly end-to-end service journeys - across web, mobile, chat, voice, email, custom portals, and field operations. From customer onboarding and identity verification, customer service, employee helpdesk, and vendor service to invoicing, field service, and omnichannel automation - every workflow required for a complete service journey is unified on a single platform. Businesses can easily create no-code custom apps, workflows, and dashboards to support their unique needs - with embedded AI agents, real-time contextual intelligence, and seamless integration with existing systems. Deliver personalized experiences, automate complex workflows, and launch complete service journeys in hours.
50%
Fewer Tickets
40%
Faster Resolution
25%
Lesser Costs
90%
Higher Satisfaction
Every Workflow Required for a Complete Service Journey - Unified on a Single Platform, Powered by AI Agents
500+
Customers Served
7+
Countries Presence
$20M+
Automation Savings for Clients
Features
No-Code Custom Apps
Build tailored applications and automated workflows to streamline service processes.
Omnichannel
Provide AI-powered support via email, chat, WhatsApp, SMS, and more, with smart, contextual routing.
Call Center
Automate call center with AI-driven voice automation and smart routing to agents.
Engage with customers on WhatsApp for seamless support and AI-powered resolutions.
Self-Service Portal
Enable customers to raise, track and manage requests easily from any device.
AI Agents
Automate 70%+ of interactions with AI agents powered by contextual business data.
Knowledge Hub
Empower users with knowledge documents, FAQs, blogs & AI-powered search.
Ticketing
Turn any no-code app into a Smart Ticketing System - with SLA, auto-routing, & escalations.
Routing & Workflows
Automatically assign tickets, execute multi-step workflows, and send alerts at each step.
Appointments
Enable seamless scheduling, availability management, and routing for appointments.
Field Service
Supercharge your field service delivery with tailored AI-powered field workflows.
Outbound
Automate multi-channel outreach for marketing, follow-ups, and customer engagement.
Internal Collaboration
Enhance teamwork with internal messaging, task assignments, and shared workspaces.
Workforce Operations
Power workforce operations with integrated time, attendance, leave, travel, expenses, & asset management.
Call Transcriptions
Use AI to capture, analyze, and enhance customer interactions with call transcripts.
Experience Feedback
Automatically collect feedback after ticket closure across channels or with customizable surveys.
Documents Generation
Automatically generate essential documents like service reports, quotes, and more.
Quality Assurance
Monitor and improve service quality with AI-powered performance tracking.
Agent Workspace
Empower agents with an AI-driven unified workspace for seamless multi-channel support.
Customer 360
Gain deep customer insights with a 360-degree view of interactions across channels and apps.
Payments Collection
Streamline and automate service payment processing with instant invoicing.
Identity Verification
AI-powered secure identity verification with automated workflows.
Integrations
Seamlessly connect with third-party applications and internal business systems.
Reporting
Unlock actionable insights with real-time custom dashboards and performance reports.
Sales
Track leads and opportunities, auto-generate documents, seamlessly integrated with service.
Counter Queue
Reduce wait times and enhance service efficiency with smart queuing & token management.
Vendor Service
Auto-extract vendor invoices, matches POs, detects errors, and routes for approval instantly.
Legal Service
Unified legal workflows with AI-powered contract review, compliance, & service requests.
Asset Management
Manage the entire lifecycle of employee assets-from requests & approvals to returns.
Travel & Expense
AI-powered travel booking and expense tracking with smart receipt extraction.