Every Workflow Required for a Complete Service Journey - Unified on a Single Platform, Powered by AI Agents

Traditional service platforms are fragmented, forcing businesses to juggle multiple tools that don’t talk to each other. Processes are still heavily manual, expensive to maintain, and hard to scale. Agents are left without a 360° view of the customer, lacking the context needed to deliver seamless service. Automation efforts often fail because they’re stitched together across disconnected systems, leading to broken workflows, inefficiencies, and poor customer experiences.

RoundInfinity is the only AI-first platform built to automate the entire service journey, unifying every workflow - across web, mobile, chat, voice, email, portals, and field service - on a single, intelligent system. Embedded AI agents deliver real-time context, powering insights, personalization, and end-to-end automation. With no-code workflows and seamless integrations, businesses can launch tailored service journeys in hours, reduce costs, eliminate silos, and deliver a true Total Experience for customers, employees, and partners.

Automation

RoundInfinity unifies AI-powered automation across support, field service, payments, KYC, workforce operations, etc. in one seamless system.

Intelligence

AI Agents that leverages contextual business data from custom applications and workflows to proactively resolve issues and drive intelligent automation.

Omnichannel

Engage customers anywhere with AI-driven support across WhatsApp, SMS, email, chat, voice, video, and self-service portals.

Insights

Enable personalized service with a true 360-degree view, seamlessly generated from workflow data and custom applications.

Customization

Go beyond ticketing with custom apps, portals & workflows that adapt to your unique service processes.

Efficiency

Cut costs with AI agents that reduces manual effort, empowers service staff, and streamlines operations.

Self-Service

Empower customers and employees with intelligent self-service portals to raise requests, check status and streamline interactions.

Flexibility

Configure industry-specific applications with tailored workflows, integrations, and portals for sectors ranging from education and finance to healthcare and beyond.

Orchestration

Design and automate end-to-end service journeys with integrated custom apps, workflows, and portals seamlessly connected to service channels.