Every Process Required for a Complete Service Journey - Unified on a Single Platform, Powered by AI Agents
RoundInfinity is the only AI-first Service Experience & Automation Platform that empowers businesses to design and run truly end-to-end service journeys - across web, mobile, chat, voice, email, custom portals, and field operations. From customer onboarding and identity verification, customer service, employee helpdesk, and vendor service to invoicing, field service, and omnichannel automation - every process required for a complete service journey is unified on a single platform. Businesses can easily create no-code custom apps, workflows, and dashboards to support their unique needs - with embedded AI agents, real-time contextual intelligence, and seamless integration with existing systems. Deliver personalized experiences, automate complex workflows, and launch complete service journeys in hours.
Automation
RoundInfinity unifies AI-powered automation across support, field service, payments, KYC, workforce operations, etc. in one seamless system.
Intelligence
AI Agents that leverages contextual business data from custom applications and workflows to proactively resolve issues and drive intelligent automation.
Omnichannel
Engage customers anywhere with AI-driven support across WhatsApp, SMS, email, chat, voice, video, and self-service portals.
Insights
Enable personalized service with a true 360-degree view, seamlessly generated from workflow data and custom applications.
Customization
Go beyond ticketing with custom apps, portals & workflows that adapt to your unique service processes.
Efficiency
Cut costs with AI agents that reduces manual effort, empowers service staff, and streamlines operations.
Self-Service
Empower customers and employees with intelligent self-service portals to raise requests, check status and streamline interactions.
Flexibility
Configure industry-specific applications with tailored workflows, integrations, and portals for sectors ranging from education and finance to healthcare and beyond.
Orchestration
Design and automate end-to-end service journeys with integrated custom apps, workflows, and portals seamlessly connected to service channels.