Digitalize end-to-end appointments workflow from booking to payment.
Business Impact:
- Improved customer satisfaction by offering convenient mobile based self-service scheduling.
- Increased efficiency by reducing time spent on manual appointment coordination.
- Enhanced productivity through automated appointment reminders and notifications.
- Greater flexibility with customizable scheduling parameters to meet diverse needs.
- Improved resource allocation by optimizing appointment slots based on demand.
How it Works
Features
Appointments Setup
Configure list of services you offer, price of services, discounts, duration of slot, number of permitted appointments per slot, business hours, holidays, etc.
Book Appointments
Enable customers to easily schedule and modify service appointments using mobile. Give your end-customers full-control of their service appointment, allowing them to book, re-schedule or cancel. Attach a custom form to the appointment booking steps, so as to capture business specific data for appointment scheduling. If required, collect payment for the appointment during booking.
Video Appointments
Allow users to attend appointments over a video call. You can choose to insert the video link of your choice.
Auto-Assign Appointments
Auto-assign appointments based on available slots, skills, staff availability, groups, etc. Configure your holidays list, business hours, etc. Cater the booking workflow to your unique business needs. Leverage scheduling engine to provide the available appointment windows to end-customers.
Service Reports
Using document templates, easily generate customized service reports after the appointment is completed. Securely share these reports & invoice with customers on self-service portal & allow them to access the same at any time in the future. Easily route service reports for approval prior to sending.
Appointment Invoices
Easily generate customized customised invoices using document templates. Simply populate data in the invoices application & auto-generate invoices with a single click. Easily route generated invoices for approvals.
Appointments Reminders
Easily configure in the application how frequently you would like to send reminders for appointments. Accordingly, the system will auto-send reminders for upcoming appointments. The reminders contain a secured link, which users can use to attend appointment over video.
Appointments Dashboard
An actionable dashboard of your appointments helps you make the right choices for your business. Analyze and gain insight into your revenue growth. See which services are selling-and which ones aren't.
360 View Of Users
Serve your customers better by getting a complete 360 view of your users - their orders, service requests, cases, calls, conversations, etc., all in one view - across all your departments including marketing, sales, commerce, and service.
Customer Helpdesk
Allow customers to seek support using Live Chat, WhatsApp, email, call center, etc. Auto-respond 24/7 to messages across channels using messaging bots, auto-repond to phone calls using voice bots, get 360 view of users, route tickets across departments, & reduce service costs.