AI-powered call center automation that enhances efficiency, reduces costs, and boosts customer satisfaction.
Round Infinity's call center automation platform enhances operational efficiency by leveraging AI-powered voice bots, intelligent call routing, and omni-channel agent management.
Key features like AI-driven call transcription, sentiment analysis, and IVR call deflection reduce operational costs, improve customer satisfaction, and increase self-service adoption.
Businesses benefit from faster call resolution, real-time sentiment alerts, and actionable data insights, enabling data-driven decision making. With reduced dependency on human agents and enhanced service quality, organizations can significantly lower costs while delivering a seamless customer experience, resulting in a strong return on investment.
How it Works
Demo
Business Impact
Data-Driven Decision Making
AI transcription and sentiment insights provide actionable data for performance improvements.
Reduced Operational Costs
Automated voice bots handle common queries, reducing the need for human agents.
Improved Call Resolution Efficiency
Faster call resolution by routing to the right agent with skill matching.
Increased Self-Service Adoption
IVR and call deflection to self-service portals empower customers to resolve issues independently.
Enhanced Customer Satisfaction
Real-time AI-driven sentiment analysis ensures timely intervention in critical calls.
Features
Purchase Phone Numbers
Easily acquire phone numbers for your call center operations and scalability.
Setup Languages
Configure multiple languages to cater to diverse global customer bases.
Business Hours Configuration
Set business hours for seamless call handling within operational timeframes.
Outbound Voice Bots
Automate outbound voice campaigns & automatically assign qualified leads to agents.
Routing To Agent Rules
Define intelligent call routing rules to assign calls to the right agents.
AI Sentiment Analysis
Analyze caller sentiment and raise alerts for negative interactions requiring intervention.
Agent Skills Setup
Assign agents based on their specific skills to improve call resolution rates.
AI-Driven Call Transcription
Automatically transcribe calls and extract valuable data using advanced AI algorithms.
Customer Satisfaction Surveys
Gather and analyze post-call customer feedback to continuously improve service quality.
Omni-Channel Agent Inbox
Enable agents to manage calls, emails, and chats using a unified inbox interface.
IVR Call Deflection
Deflect unresolved calls to IVR, WhatsApp, or self-service portals for better resolution.
Auto-Respond with Voice Bots
Respond to incoming calls instantly using customizable voice bots and data integration.