Instantly setup an automated contact center, route calls, automatically answer calls 24/7 & track customer satisfaction.
Instant Call Center Setup
Instantly set up a fully functional call center by selecting phone numbers that fits your business location needs. Buy phone numbers based on country of your choice for inbound & outbound calls. Setup business hours, IVR, Voice Bots, etc. to get a fully automated call center in minutes.
Inbound Voice Bots
Easily setup Voice Bots to automatically answer calls, before routing to agents. Voice Bots can automatically collect data from caller, answer queries, create tickets, etc., thereby keeping your call center load to the minimal. Voice Bots can easily use data in Round Infinity applications to auto-respond to callers.
Auto Route To Agents
Optimize each customer's experience by auto-routing inbound calls to Voice Bots or agents based on customer data, IVR selection, business hours, and agent skills. Easily identify VIP customers who can skip the waiting queue and be routed immediately to the most appropriate agent.
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Missed Calls Ticket Creation
Keep track of calls received during off hours or incoming missed calls with automatic ticket creation. Auto-assign the missed calls to agents so that all calls received are answered back with a specified time.
Call Transcription & Sentiment Analysis
Record all calls & in real-time, using AI, extract text out of the calls to track sentiment of conversations. Without having to manually listen to thousands of call recordings, using call recordings, call transcriptions & sentiment analysis, immediately be alerted of customers who have not had so good experience with your customer service.
Call Center Dashboard
Get a complete view of calls received, answered by voice bot, answered by agents, etc. Create no-code custom reports & dashboards using columns, filters, groupings, and charts that you want, and get an immediate real-time view.
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Outbound Calls
Easily call, email or message your users directly from Round Infinity. No need to lookup customer numbers, share your personal numbers, etc. Easily track which user has made how many calls, the duration & to whom.
Reminders
Customers & leads often ask to call back later. You can easily set reminders on the lead or account in Round Infinity. The system will send you a alert when the time to connect back is approaching. This allows to never miss out on follow-up request.
Inbound SMS
Enable your Round Infinity phone number to receive SMS from customers. Auto-create tickets for the SMS received. Agents use the omni-channel inbox to respond to the SMS.
360 View Of Users
Serve your customers better by getting a complete 360 view of your users - their orders, service requests, cases, calls, conversations, etc., all in one view - across all your departments including marketing, sales, commerce, and service.
Customer Feedback
After each call, automatically request feedback from each caller to capture, analyze, and act on customer feedback. Generate custom reports to find the powerful insights hidden in your contact center interaction data. Create reports as required by your business, e.g. calls by time, customer, region, etc.
Self-Service
Instead of call center agents answering all calls that come into your contact center, deflect majority of calls to the self-service portal, by alerting & empowering the users with necessary information to complete the query. Configure voice bots and IVR to send appropriate links to callers to complete the query in a self-service manner.