Transform customer interactions and boost efficiency with AI-driven WhatsApp automation for seamless, personalized support.
Round Infinity's WhatsApp automation platform transforms customer interactions with AI-driven answer bots, intelligent case routing, skill-based routing, and outbound WhatsApp campaigns.
The platform’s omni-channel inbox, real-time sentiment analysis, rich media attachments, and agent efficiency shortcuts ensure seamless, personalized customer support across channels.
Businesses benefit from increased customer engagement through targeted campaigns, faster issue resolution with automated routing, and improved agent productivity with AI-powered tools.
This results in enhanced customer satisfaction and significant cost savings, driving a 30% boost in agent efficiency and a 35% reduction in operational support costs.
How it Works
Demo
Business Impact
Faster Resolution Times
Custom workflows, routing and shortcuts reduce customer wait times by 40%.
Enhanced Customer Satisfaction
Real-time sentiment analysis and proactive alerts improve customer experience and loyalty.
Improved Agent Productivity
Automation tools like AI suggestions and shortcuts boost agent efficiency by 30%.
Lower Operational Costs
Automated workflows and self-service bots reduce support costs by 35%.
Increased Customer Engagement
Personalized campaigns and bots lead to higher response rates and retention.
Features
Smart Answer Bots
Automate responses with AI-driven bots, ensuring quick and accurate answers.
Intelligent Case Routing
Automatically direct customer inquiries to the right team or agent instantly.
Real-Time Sentiment Analysis
Gauge customer sentiment instantly and prioritize based on urgency and emotion.
Unified Omni-Channel Inbox
Handle WhatsApp conversations alongside other channels from a single dashboard.
Rich Media Attachments
Seamlessly exchange multiple documents, images, and videos within a single chat.
Multilingual Communication
Instantly translate WhatsApp messages to facilitate smooth communication in any language.
Agent Efficiency Shortcuts
Boost productivity with one-click replies, saving time on repetitive tasks.
User 360
View complete chat histories across channels, providing agents with full context.
Proactive Notifications
Notify agents of high-priority or time-sensitive messages to ensure prompt replies.
AI-Powered Responses
Enhance agent performance with real-time, context-aware response recommendations.
Outbound Voice Call Bots
Automatically call users to qualify leads, communicate, etc. using outbound voice bots.
Custom Workflows
Design automated workflows across departments for consistent engagement and support.