Your Dealers Get Faster Support. Your Field Teams Get Better Coordination. Your Operations Run Tighter.
Manufacturing companies manage complex, multi-tier operations — coordinating end customers, dealer networks, field service teams, warranty processing, spare parts supply, and supplier relationships simultaneously. Round Infinity connects every stakeholder and workflow on one platform so your sales, service, and operations teams eliminate manual handoffs and deliver faster, more consistent outcomes across the entire value chain.
OEMs & Product Manufacturers
Consumer Durables & Appliance Brands
Industrial Equipment Manufacturers
Automotive Component Makers
FMCG & Packaged Goods Companies
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How Round Infinity AI & automation works for Manufacturing:
✓Customer & Dealer Support — AI voice bot and chatbot handle product inquiries, service requests, and complaint intake 24/7 across phone, WhatsApp, and portal without requiring a call center agent
✓Dealer Order & Distribution — Dealer order placement, allocation, dispatch confirmation, and payment collection workflows automated end-to-end from the dealer portal
✓Field Service & Warranty — Service requests logged by customers or dealers; technician dispatched with GPS tracking; warranty verification automated; repair completion captured digitally with customer sign-off
✓Spare Parts & Inventory — Parts availability checked in real time; procurement requests raised automatically when stock falls below threshold; parts consumption logged against each service job
✓Supplier & Procurement Automation — Purchase requests, RFQ, supplier quote comparison, approval workflows, and purchase orders all managed through one connected workflow
✓Dealer Payments & Collections — Outstanding dealer payment reminders, credit limit monitoring, overdue follow-up calls, and collection analytics managed automatically
55%
Faster Field Service Dispatch & First-Visit Resolution
60%
Reduction in Dealer Query Resolution Time
40%
Improvement in Warranty Claim Processing Speed
The Complete Manufacturing Service & Operations Journey — Automated
From customer inquiry and dealer ordering through field service, warranty, spare parts, and supplier coordination — every step connected and tracked.
Customer Inquiry & Service Request
1
Customer contacts the manufacturer or dealer — via phone, WhatsApp, or portal with a product inquiry, service request, or complaint; AI agent responds immediately, identifies the product, and routes to the appropriate handling workflow.
2
Service ticket created with product and warranty details — product serial number and purchase date verified; warranty status checked automatically; ticket categorized as in-warranty, out-of-warranty, or AMC; customer informed of applicable terms and next steps.
3
Service appointment confirmed — nearest available technician identified based on location and skill set; appointment slot confirmed with customer via WhatsApp; technician receives job details on mobile app.
Field Service Execution
4
Technician dispatched with job details and GPS routing — technician receives the full job card on mobile — customer address, product details, warranty status, and prior service history; GPS-optimized routing minimizes travel time.
5
Spare parts availability checked before the visit — based on the fault code or symptom recorded at intake, required parts checked against the local inventory; parts reserved or procurement initiated if unavailable; customer informed of any delay due to parts.
6
Field service completed and documented — technician records fault found, parts used, repair action, and resolution on mobile app; before-and-after photos captured; customer signs off digitally on completed work.
7
Invoice generated and payment collected — for out-of-warranty and AMC services, invoice auto-generated from the job card; payment link sent via WhatsApp; on-site cash or UPI payment recorded; receipt delivered digitally.
8
Post-service feedback collected automatically — CSAT survey sent via WhatsApp 2 hours after job closure; technician rating and service quality score captured; low scores escalated to the service manager with full job context.
Warranty Claim Processing
9
Warranty claim submitted by dealer or customer — claim raised via dealer portal or customer channel with service report and photos attached; claim type identified — product defect, premature failure, or manufacturing issue — and routed to the warranty team.
10
Warranty review and approval workflow executed — technical team reviews the claim with supporting documentation; approved claims trigger parts replacement or credit note to the dealer; rejected claims communicated with reason and escalation path.
Dealer Order & Distribution
11
Dealer places a product or spare parts order — via the dealer portal; order checked against credit limit and allocation rules; confirmed order triggers warehouse picking and dispatch workflow; dealer receives dispatch confirmation and tracking details.
12
Dispatch confirmed and delivery tracked — dealer notified when goods are dispatched with logistics partner tracking link; delivery confirmed digitally; invoice raised and payment terms initiated.
13
Dealer payment collected with automated follow-up — payment due reminders sent via WhatsApp as per credit terms; overdue accounts escalated to the regional sales manager; credit limit reviews triggered for consistently late payers.
Supplier & Procurement
14
Purchase requisition raised automatically or manually — stock depletion below reorder level triggers a purchase requisition automatically; or plant or maintenance team raises a manual request; requisition routed for multi-level approval based on value.
15
RFQ sent to suppliers and quotes compared — request for quotation sent to the empanelled supplier list; responses collected in the platform; side-by-side comparison presented to the procurement team for award decision.
16
Purchase order issued and delivery tracked — approved PO sent to the selected supplier; delivery expected date tracked; goods receipt confirmed; supplier invoice processed against the PO and sent for payment approval.
Every Manufacturing Workflow Automated
From customer and dealer service through field operations, warranty, and supplier management — one connected platform.
📞 Customer & Dealer Support
- AI voice bot and chatbot for 24/7 product and service queries
- Dealer portal for order placement, status, and payments
- Complaint intake, categorization, and SLA-based routing
- WhatsApp communication for dealers and end customers
- Escalation management and resolution tracking
🚘 Field Service & Technician Management
- Service request intake and appointment scheduling
- GPS-tracked technician dispatch and route optimization
- Digital job cards with fault, parts, and resolution capture
- Customer digital sign-off and CSAT collection
- Field team performance and first-visit resolution dashboards
🔧 Warranty & Service Management
- Warranty registration and status verification at intake
- Warranty claim submission and approval workflows
- AMC contract management and renewal reminders
- Defective parts return and replacement tracking
- Warranty cost analytics and product quality insights
📦 Dealer Order & Distribution
- Dealer portal for product and spare parts ordering
- Credit limit management and order approval rules
- Dispatch confirmation and logistics tracking
- Dealer payment collection and credit monitoring
- Distributor performance and inventory analytics
🧰 Spare Parts & Inventory
- Real-time parts availability check per service location
- Auto-replenishment triggers on stock below threshold
- Parts consumption tracking per job and technician
- Slow-moving and excess inventory alerts
- Multi-location warehouse inventory visibility
🤝 Supplier & Procurement
- Purchase requisition and multi-level approval workflows
- RFQ management and supplier quote comparison
- PO issuance and delivery tracking
- Supplier invoice processing and three-way match
- Supplier performance and delivery compliance analytics
Why Round Infinity Fits Manufacturing Operations
Manufacturing requires coordinating end customers, dealers, field technicians, warehouse teams, and suppliers — Round Infinity connects every stakeholder on one platform.
🏢 Factory to Field to Customer — One Platform
- Dealer orders, field service, warranty, spare parts, and procurement all connected
- No data gaps between sales, service, and supply chain teams
- Every customer interaction linked to the product and warranty record
💬 WhatsApp-First for Dealers & Customers
- Dealers place orders, track deliveries, and make payments on WhatsApp
- Customers book service, track technicians, and receive CSAT surveys on WhatsApp
- AI handles routine queries 24/7 without contact center involvement
⚙️ Configurable for Any Manufacturing Model
- Works for direct-to-customer, dealer-distributor, or hybrid models
- No-code workflow configuration for any approval hierarchy or service process
- Scales from a regional manufacturer to a 10,000-dealer national network
Build Custom Manufacturing Applications — No Coding Required
- Product Recall & Safety Notice Management Portals
- Installation & Commissioning Tracking Workflows
- AMC Subscription & Preventive Maintenance Portals
- Dealer Incentive & Target Achievement Tracking
- Product Registration & Warranty Activation Portals
- Defect Reporting & Quality Escalation Workflows
- Subcontractor & Job Work Coordination Portals
- Logistics & Fleet Maintenance Management
- Export Compliance & Documentation Workflows
- Field Sales & Territory Performance Dashboards
Connect Every Part of Your Manufacturing Operation on One Platform.
Your customers and dealers get faster responses, better service, and a partner experience that builds loyalty.
Your field teams operate with better tools, clearer jobs, and less back-and-forth coordination.
Your supply chain and operations leadership get real-time visibility from dealer order to technician visit to supplier delivery.