Quickly build a customizable help center so your customers, employees & partners can get their queries answered in a self-service manner.
Articles & Solutions
Allow employees & agents to easily create solutions and send for review by placing into draft folders. The reviewers will receive alerts with link to solution. On completion of review, the solution is moved to a folder accessible to end users. Allow agents to easily create a solution using conversations had with customers. This allows other agents to easily access & learn from past customer conversations.
Document Repository
Maintain a central repository of documents to store guides, best practices, policies, procedures, etc. that can be accessed and shared between multiple users & locations in your organizarion. Only authorized users are allowed to publish & access documents. Bulk upload documents, search, & maintain version history to ensure a single version of truth for each document.
Images Repository
You will feel the need to publish images & use image links in multiple use cases. For example, you will need image links for products in online store or for knowledge solutions or for campaigns, etc. You can easily bulk upload images to Round Infinity & get a link to it.
Find Answers
An agent working on a case may find a particular conversation or trobleshooting done for a customer useful for other agents. In this case, using the case conversations, the agent can directly create a solution directly for the omnichannel inbox & share with other agents.
Knowledge Alerts
Everytime a solution or a document is published or updated, the users are alerted with a link to the solution. This allows others users to easily see new changes without having to browse the repository manually.
Access Level & Permissions
Ensure your solutions, documents, images, etc. are accessible to only those users that should have access.