Why Round Infinity ?



Round Infinity is a software for customer engagement, customer service & digital process automation. More than 1,500+ companies across different industries rely on Round Infinity's out-of-the-box unified applications, no-code customization & automation capabilities to drive transformation in customer engagement, customer service & internal operations.




Instant
Go-Live




GO-LIVE IN COUPLE OF DAYS, ALL BY YOURSELF

Customer
360




UNIFIED APPS ACROSS SALES, ENGAGEMENT & SERVICE

Journey-Centric
Delivery




NO-CODE DIGITALIZATION OF INTERNAL OPERATIONS

End-to-End
Automation




REDUCE CUSTOMER CARE & OPERATIONAL COSTS








How It Works ?



[Customer Service & Engagement Automation + Digital Process Automation] + Conversational AI
=
Superior Customer & Employee Experience



Round Infinity simplifies transformation in customer engagement, customer service & internal operations in five simple steps. You can go-live in a couple of days, all by yourself.




Step Business Benefit Round Infinity Product Feature

1

Requests

Allow your customers, employees & partners to request support using channel of their choice.

Omnichannel Customer Service

Configure no-code custom applications to accept business requests as required by your business & the industry that you serve.

Alexa, Mobile, Payments & Appointments Enabled Custom Apps

For enhanced productivity, allow employees and partners to request approvals such as travel, expense claims, raise invoice, etc.

Employees & Partners Self-Service

2

Automation

Instantly setup a call center & allow machines to automatically respond 24/7 to calls.

Voice Bots & Call Center

Allow machines to automatically respond 24/7 to text based queries from varied channels.

Answer Bots & Knowledge Base

Orchestrate work from end-to-end & get all stakeholders to serve your customers within prescribed time limit.

Workflows & Intelligent Automation

Deliver intelligent onsite service, collect data in offline mode & transform customer experience in field.

Field Service

3

Engagement

Proactively engage with your customers & employees, seek feedback & build loyalty.

Campaigns & Outbound Dialer

Grow your business by automating entire sales & billing processes from lead to fulfilment.

Integrated CRM

4

Visibility

Understand, in real time, sentiment of your customers & take timely action.

Real-Time Sentiment Analysis

5

Integration

Easily pull or push data from external systems to applications on Round Infinity.

API-Driven Integration









Customer Use Cases