Why Round Infinity ?




One solution. Unified from the start. Fully customizable. End-to-end automation. Built for speed and scale. Trusted by 1500+ companies.





Transform Customer
Experience


Provide Superior 24/7 Self-Service Experience To Customers



Streamline
Operations


Digitize & Automate Customer Journeys, Processes & Operations



Improve Employee
Experience


Improve Employee Productivity, Lower Costs & Accelerate Growth





Compelling customer experience has evolved from a nice-to-have to a necessity in most industries. Winners use standout experiences to attract and retain business while reducing servicing costs and complaints. The rewards can be substantial, but execution is complex, requiring reinvention of customer journeys and supporting processes. You will need a no-code software platform that can help you with your transformation efforts.

Round Infinity is an end-to-end Digital Transformation & CRM Software that makes personalized, efficient and effortless customer engagement & digital transformation a reality for companies. More than 1,500+ companies across different industries rely on Round Infinity to allow their customers to seamlessly communicate across any channel at any time, automate and streamline processes, easily unify customer data from internal systems & obtain unprecedented insight into a customer's past experiences and current sentiment.

Round Infinity's AI-powered automation capabilities backed by Round Infinity's no-code custom applications architecture & end-to-end CRM allows companies to serve customers 24/7, proactively engage with customers & drastically reduce operational costs.









How It Works ?



Round Infinity simplifies transformation in sales, customer service, customer engagement & internal operations in four simple steps. You can go-live in a couple of days, all by yourself.








1. Requests


Allow customers, employees & partners to digitally raise requests, appointments, approvals, orders, payments, etc. in a self-service manner.


Omnichannel Support


Email. WhatsApp. Chat. Twitter. Alexa. SMS. Call Center. Omnichannel Response InBox.

Mobile Responsive Custom Apps


Appointments. Payments. External Facing Apps. Self-Service Apps.

Employee Self-Service


Approvals. Expense Claims. Procurement. Vacation. 







2. Automation


Digitalize business processes & automate fulfilment of requests by leveraging AI-powered response bots or intelligent workflows.


Voice Bots & Contact Center


Call Center. IVR. Auto Response. Voice-To-Text. Text-To-Voice.

Messaging Bots & Knowledge Base


Intent Recognition. Auto Response. Solutions. Documents.

Workflows & Intelligent Routing


Auto Routing. Process Steps. Prioritization. SLA. Escalations.

Field Service


Android App. Offline Data Collection. Offline Tasks Management. Route Optimization.







3. Engagement


Proactively engage with customers, accelerate prospect engagement & close more deals using AI-powered digital sales.


Campaigns


Voice, Email & SMS Campaigns. Campaign Manager.

Customizable CRM


Leads & Accounts. Opportunities. E-Signatures. Quotes & Invoices.

Customer 360


Linked Records. REST Data Pull & Push. Contextual View.







4. Visibility


Uncover real-time insights from conversations & track performance using Service Level Agreements to gauge sentiment of customers.


Sentiment Analysis


Voice Calls & Messages Sentiment. Satisfaction Score. Surveys.

Custom Reports


Reports Builder. Filters. Downloads. Performance Monitoring.








Customer Use Cases