Why Round Infinity ?




One solution. Unified from the start. Fully customizable. End-to-end automation. Built for speed and scale.





Transform Customer
Experience


Provide Superior 24/7 Self-Service Experience To Customers



Streamline
Operations


Digitize & Automate Customer Journeys, Processes & Operations



Improve Employee
Experience


Improve Employee Productivity, Lower Costs & Accelerate Growth











How It Works ?



Round Infinity helps you digitalize business processes, enable customer & employee self-service, automate routine support tasks & smartly engage with customers.








1. Self-Service


Digitalize business processes & allow customers, employees & partners to raise requests, appointments, approvals, orders, payments, etc. in a self-service manner.


Mobile Responsive Custom Apps


Appointments. Payments Collection. External Facing Apps. Self-Service Apps.

Omnichannel Support


Email. Phone. WhatsApp. Chat. Twitter. Alexa. SMS. Omnichannel Response InBox.

Employee Self-Service


Approvals. Expense Claims. Procurement. Vacation. 







2. Automation


Instantly setup an automated omnichannel contact center & automate fulfilment of requests by leveraging AI-powered response bots or intelligent workflows.


Voice Bots & Contact Center


Instant Call Center. Auto Response. Voice-To-Text. Text-To-Voice. IVR.

Messaging Bots & Knowledge Base


Intent Recognition. Auto Response. Solutions. Documents.

Workflows & Intelligent Routing


Auto Routing. Process Steps. Prioritization. SLA. Escalations.

Field Service


Android App. Offline Data Collection. Offline Tasks Management. Route Optimization.







3. Engagement


Accelerate prospect engagement, proactively engage with customers, & close more deals using AI-powered digital sales.


Campaigns


Voice, Email & SMS Campaigns. Campaign Manager.

Customizable CRM


Leads. Accounts. Opportunities. E-Signatures. Service Reports. Quotes. Invoices.

Customer 360


Past History. REST Data Pull & Push From External Systems. Contextual View.







4. Insights


Gauge sentiment of customers using real-time insights from conversations & ensure timely completion of tasks using Service Level Agreements.


Sentiment Analysis


Phone Calls Transcription. SLA Score. Sentiment Score. Satisfaction Surveys.

Custom Reports


Reports Builder. Filters. Downloads. Performance Monitoring.








Customer Use Cases