Why Round Infinity ?

One solution. Unified from the start. Fully customizable. End-to-end automation. Built for speed and scale.

Transform Customer

Provide Superior 24/7 Self-Service Experience To Customers


Digitize & Automate Customer Journeys, Processes & Operations

Improve Employee

Improve Employee Productivity, Lower Costs & Accelerate Growth

How It Works ?

Round Infinity helps you digitalize business processes, enable customer & employee self-service, automate routine support tasks & smartly engage with customers.

1. Self-Service

Digitalize business processes & allow customers, employees & partners to raise requests, appointments, approvals, orders, payments, etc. in a self-service manner.

Mobile Responsive Custom Apps

Appointments. Payments Collection. External Facing Apps. Self-Service Apps.

Omnichannel Support

Email. Phone. WhatsApp. Chat. Twitter. Alexa. SMS. Omnichannel Response InBox.

Employee Self-Service

Approvals. Expense Claims. Procurement. Vacation. 

2. Automation

Instantly setup an automated omnichannel contact center & automate fulfilment of requests by leveraging AI-powered response bots or intelligent workflows.

Voice Bots & Contact Center

Instant Call Center. Auto Response. Voice-To-Text. Text-To-Voice. IVR.

Messaging Bots & Knowledge Base

Intent Recognition. Auto Response. Solutions. Documents.

Workflows & Intelligent Routing

Auto Routing. Process Steps. Prioritization. SLA. Escalations.

Field Service

Android App. Offline Data Collection. Offline Tasks Management. Route Optimization.

3. Engagement

Accelerate prospect engagement, proactively engage with customers, & close more deals using AI-powered digital sales.


Voice, Email & SMS Campaigns. Campaign Manager.

Customizable CRM

Leads. Accounts. Opportunities. E-Signatures. Service Reports. Quotes. Invoices.

Customer 360

Past History. REST Data Pull & Push From External Systems. Contextual View.

4. Insights

Gauge sentiment of customers using real-time insights from conversations & ensure timely completion of tasks using Service Level Agreements.

Sentiment Analysis

Phone Calls Transcription. SLA Score. Sentiment Score. Satisfaction Surveys.

Custom Reports

Reports Builder. Filters. Downloads. Performance Monitoring.

Customer Use Cases