Why Round Infinity ?

One solution. Unified from the start. Fully customizable. End-to-end automation. Built for speed and scale. Trusted by 1500+ companies.

Transform Customer

Provide Superior 24/7 Self-Service Experience To Customers


Digitize & Automate Customer Journeys, Processes & Operations

Improve Employee

Improve Employee Productivity, Lower Costs & Accelerate Growth

Compelling customer experience has evolved from a nice-to-have to a necessity in most industries. Winners use standout experiences to attract and retain business while reducing servicing costs and complaints. The rewards can be substantial, but execution is complex, requiring reinvention of customer journeys and supporting processes. You will need a no-code software platform that can help you with your transformation efforts.

Round Infinity is an end-to-end Digital Transformation & CRM Software that makes personalized, efficient and effortless customer engagement & digital transformation a reality for companies. More than 1,500+ companies across different industries rely on Round Infinity to allow their customers to seamlessly communicate across any channel at any time, automate and streamline processes, easily unify customer data from internal systems & obtain unprecedented insight into a customer's past experiences and current sentiment.

Round Infinity's AI-powered automation capabilities backed by Round Infinity's no-code custom applications architecture & end-to-end CRM allows companies to serve customers 24/7, proactively engage with customers & drastically reduce operational costs.

How It Works ?

Round Infinity simplifies transformation in sales, customer service, customer engagement & internal operations in four simple steps. You can go-live in a couple of days, all by yourself.

1. Requests

Allow customers, employees & partners to digitally raise requests, appointments, approvals, orders, payments, etc. in a self-service manner.

Omnichannel Support

Email. WhatsApp. Chat. Twitter. Alexa. SMS. Call Center. Omnichannel Response InBox.

Mobile Responsive Custom Apps

Appointments. Payments. External Facing Apps. Self-Service Apps.

Employee Self-Service

Approvals. Expense Claims. Procurement. Vacation. 

2. Automation

Digitalize business processes & automate fulfilment of requests by leveraging AI-powered response bots or intelligent workflows.

Voice Bots & Contact Center

Call Center. IVR. Auto Response. Voice-To-Text. Text-To-Voice.

Messaging Bots & Knowledge Base

Intent Recognition. Auto Response. Solutions. Documents.

Workflows & Intelligent Routing

Auto Routing. Process Steps. Prioritization. SLA. Escalations.

Field Service

Android App. Offline Data Collection. Offline Tasks Management. Route Optimization.

3. Engagement

Proactively engage with customers, accelerate prospect engagement & close more deals using AI-powered digital sales.


Voice, Email & SMS Campaigns. Campaign Manager.

Customizable CRM

Leads & Accounts. Opportunities. E-Signatures. Quotes & Invoices.

Customer 360

Linked Records. REST Data Pull & Push. Contextual View.

4. Visibility

Uncover real-time insights from conversations & track performance using Service Level Agreements to gauge sentiment of customers.

Sentiment Analysis

Voice Calls & Messages Sentiment. Satisfaction Score. Surveys.

Custom Reports

Reports Builder. Filters. Downloads. Performance Monitoring.

Customer Use Cases