Custom Apps & Workflows

  1. Features
  2. Custom Apps & Workflows

Build tailored applications and automated workflows to streamline service processes.


RoundInfinity empowers businesses to design intelligent service journeys using Custom Apps and Automated Workflows - no code required. With an intuitive drag-and-drop builder, users can digitize any business process - be it service requests, internal approvals, escalations, or customer support - into fully responsive, mobile-ready applications.

The platform brings together workflow automation, real-time alerts, role-based access, contextual collaboration, and SLA tracking - all under one unified system. It seamlessly integrates with external systems for secure data exchange and offers powerful add-ons like WhatsApp notifications, dynamic document generation, and custom dashboards.

Backed by AI Agents and end-to-end visibility, RoundInfinity ensures your service operations are streamlined, scalable, and built for speed.



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How it Works

Custom Apps & Workflows
Easily build mobile-responsive business apps and automate workflows tailored to your exact processes - no coding required.
Custom Reports & Dashboards
Design and share real-time analytics dashboards, visual reports, and KPIs using a no-code interface with filters, pivots, and drilldowns.
WhatsApp Integration
Automate and personalize WhatsApp alerts within workflows to notify users instantly about tasks, approvals, updates, and reminders.
Mobile Self-Service Portal
Provide users with a branded, mobile-friendly portal to raise requests, track progress, complete tasks, or chat with support on the go.
User 360 View
Gain a complete, real-time view of each user’s interactions, transactions, and activities across apps, workflows, and communication channels.
Role-Based Access Control
Define permissions and visibility at a granular level to ensure users only access data and actions relevant to their role and department.
Workflow Automation & SLAs
Automate multi-step processes with configurable routing, deadline enforcement, and SLA tracking to ensure timely task execution.
Process History
Track every action taken on a record, including who performed it and when, for full traceability and audit compliance.
Contextual Collaboration
Collaborate directly within workflows by tagging team members, commenting on records, and sharing updates in real-time.
Custom Notifications & Alerts
Configure smart alerts via email, SMS, or WhatsApp to notify users of pending actions, status changes, escalations, or deadlines.
Document Generation
Auto-generate documents such as reports, quotes, service records, and letters using workflow data and customizable templates.
External Systems Integration
Securely connect to CRMs, ERPs, HRMS, and third-party tools to exchange data across systems without writing code.
Payments Integration
Embed payment workflows that allow users to complete transactions using connected payment gateways such as Razorpay or Stripe.
Real-Time SLA Dashboard
View live SLA metrics, bottlenecks, and turnaround times through intuitive dashboards built into every business application.
Secured Data Access
Protect sensitive data with encryption, access logs, and secure options to view, download, or bulk upload CSV data.