Messaging & Live Chat

Features
Messaging & Live Chat

Provide AI-powered support via email, chat, WhatsApp, SMS, and more, with smart, contextual routing.

RoundInfinity's AI-powered messaging and live chat streamline interactions across Email, WhatsApp, Live Chat, and SMS for customers, employees, partners, and suppliers. AI instantly analyzes messages, detects intent, and automates responses, ensuring faster resolutions while smart routing directs queries to the right agents, teams, or workflows. Users benefit from AI-assisted recommendations and automated replies, enabling efficient and personalized communication. Post-interaction surveys and real-time analytics provide insights to optimize engagement and service quality.

Businesses gain enhanced collaboration, reduced response times, and improved satisfaction across all stakeholders through a seamless, omnichannel platform.

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How it Works

Setup

Easily integrate Live Chat with your website and configure WhatsApp, Email, and SMS channels to enable automated response & seamless ticketing of communication.

Messaging

Customers can initiate conversations through various channels, including Email, WhatsApp, Live Chat, and SMS. All messages are received in the RoundInfinity omnichannel inbox.

Auto-Response

AI-powered automation analyzes messages, detects intent and sentiment, and provides instant responses using contextual Customer 360 data.

Agent Response

For complex queries, cases are routed to agents based on custom rules. Agents efficiently respond using an AI-assisted omnichannel inbox.

Workflow

If needed, cases can be auto-routed through multi-step workflows, triggering follow-ups and escalations to ensure timely resolutions.

Satisfaction

Customer satisfaction is measured through custom surveys, AI-driven text analysis, and agent performance tracking.

Improvement

Continuous learning from AI analysis and customer feedback drives ongoing enhancements in service quality.