Monitor agent performance and analyze customer conversations with AI-powered insights.
Monitor service quality, productivity, and conversation insights with AI-driven analytics. Round Infinity's Agent Performance & Call Analytics provides comprehensive monitoring of agent activities, conversation quality, and service metrics.
Leverage AI to automatically score calls, identify coaching opportunities, and detect compliance issues. Track key performance indicators, set targets, and provide agents with actionable feedback to continuously improve service quality.
Call Transcription
Automatically transcribe all voice conversations for analysis and compliance.
Quality Scoring
AI-powered scoring of calls based on sentiment analysis.
Supervisor Alerts
Supervisors are alerted in real-time of calls that did not go well.
Conversation Analytics
Analyze conversation patterns, keywords, and customer sentiment.
Coaching Insights
Identify training needs and coaching opportunities from call data.
Compliance Monitoring
Detect script adherence and compliance violations automatically.
Performance Dashboards
Track individual and team metrics including AHT, FCR, and CSAT.
Custom KPIs
Define and track custom performance indicators specific to your business.