Call Transcriptions

Features
Call Transcriptions

Use AI to capture, analyze, and enhance customer interactions with call transcripts.

RoundInfinity’s Call Transcription feature transforms voice conversations into structured, actionable data. Whether via SIP, VoIP, or cloud-based systems, every call is automatically recorded, transcribed, and analyzed using AI. Sentiment is detected in real-time, and negative interactions trigger alerts to supervisors for immediate attention.

AI-generated summaries and key insights—like action items, objections, and intent—are auto-inserted into the call record, reducing agent workload and improving follow-up accuracy. With centralized access to call history, recordings, and transcriptions, teams can deliver more informed, consistent service and maintain complete compliance records.

Empower your team with searchable call logs, real-time quality monitoring, and voice-driven analytics—seamlessly embedded in your omnichannel support and sales workflows.

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How it Works

Integration

Connect your SIP, VoIP, or telephony system with RoundInfinity to enable automatic call recording and transcription. Setup is quick and secure.

Call Capture

All inbound and outbound calls are securely recorded and streamed for live or post-call transcription processing.

Real-Time Transcription

AI transcribes calls as they happen, capturing speaker roles, timestamps, and keywords. The transcription engine supports multiple languages and industry-specific vocabulary.

Sentiment Detection & Alerts

Sentiment analysis runs in real-time to flag frustration, dissatisfaction, or urgency. When a call is rated negatively, supervisors receive instant alerts with call context and playback.

Call Summary Generation

At the end of each call, AI generates a concise summary including intent, action points, and resolution status. These summaries are editable and can be tailored to custom formats.

Automated Record Updates

The call summary, sentiment score, and transcription are auto-synced to the customer or case record, enriching the Customer 360 view without manual effort.

Insights & Continuous Improvement

Supervisors and analysts can review transcripts, monitor agent quality, and use conversational data for training, compliance, and operational enhancements.