Automatically assign tickets, execute multi-step workflows, and send alerts at each step.
RoundInfinity’s intelligent routing and workflow engine ensures that every request, task, or ticket is handled by the right person, at the right time—with zero manual intervention. Use dynamic rules to auto-assign based on team, skillset, location, or priority, and configure multi-step workflows spanning approvals, escalations, verifications, and more.
Automated alerts—delivered via WhatsApp, email, in-app notifications, or even phone calls—ensure that no task is missed and SLAs are consistently met. Every step is tracked with full process history, giving you complete visibility and control over operations.
How it Works
Intelligent Ticket Routing
Assign incoming requests based on logic like category, urgency, team, or workload using smart automation rules.
Multi-Step Workflow Builder
Visually design approval chains, verifications, escalations, task creation, and conditional branching without code.
Role-Based Triggers
Start workflows or send alerts based on actions taken by users, approvers, or bots.
WhatsApp, Email & Phone Alerts
Notify users, agents, or supervisors instantly via the most effective channel—be it WhatsApp, SMS, email, or voice call.
SLA & Escalation Automation
Define and enforce SLAs for every workflow step with auto-escalation paths when deadlines are breached.
Process Monitoring & History
Track the complete workflow trail—who did what, when, and how—for full auditability.
Integration with External Systems
Trigger or complete workflow steps using data from CRMs, ERPs, or third-party platforms.
Real-Time Dashboards
Monitor task flow, alert activity, SLA breaches, and more from a single unified interface.