Capture customer feedback at every touchpoint to continuously improve service quality.
Capture structured feedback automatically to improve service quality and experience. Round Infinity's Feedback & Surveys system enables you to collect, analyze, and act on customer feedback through automated surveys, rating requests, and sentiment analysis.
Deploy surveys across multiple channels including email, SMS, WhatsApp, and web. Measure NPS, CSAT, CES, and custom metrics. Get AI-powered insights from open-text feedback and automatically trigger actions based on responses.
Multi-channel Surveys
Send surveys via email, SMS, WhatsApp, web, and in-app.
Survey Builder
Create custom surveys with various question types and logic.
NPS & CSAT Tracking
Measure Net Promoter Score, Customer Satisfaction, and other key metrics.
Automated Triggers
Send surveys automatically after purchases, support interactions, or events.
Sentiment Analysis
Analyze open-text feedback to identify themes and sentiment.
Response Analytics
Visualize survey results with charts, trends, and comparative analysis.
Alert & Escalation
Get notified of negative feedback and escalate critical issues automatically.
Feedback Loop
Close the loop by following up on feedback and measuring impact.
Anonymous Surveys
Collect honest feedback with optional anonymous responses.