Collect feedback with customizable surveys and get AI-driven insights.
RoundInfinity's Voice of Customer (VoC) solution empowers businesses to gather and interpret customer feedback across multiple channels, including surveys, emails, chat interactions, and social media. By leveraging AI-driven sentiment analysis and feedback categorization, organizations can uncover actionable insights to enhance customer satisfaction and loyalty.
The platform facilitates the creation of customizable feedback forms and surveys, enabling customers to share their experiences effortlessly. Real-time alerts notify teams of negative feedback, allowing for prompt resolution. Comprehensive dashboards provide a holistic view of customer sentiments, trends, and areas for improvement.
How it Works
Feedback Collection
Deploy customizable surveys and feedback forms across various touchpoints, such as websites, mobile apps, emails, and in-store kiosks.
Real-Time Analysis
Utilize AI to analyze feedback instantly, detecting sentiment, categorizing responses, and identifying key themes and trends.
Alerts & Notifications
Receive immediate alerts for negative feedback or critical issues, enabling swift action to address customer concerns.
Integration with Customer Profiles
Automatically link feedback to individual customer profiles, enriching the Customer 360 view and informing personalized interactions.
Reporting & Dashboards
Access intuitive dashboards that visualize feedback data, track key performance indicators, and monitor customer satisfaction over time.
Continuous Improvement
Leverage insights to inform product development, service enhancements, and strategic decision-making, fostering a customer-centric culture.