Empower users with a AI-powered knowledge base, FAQs, and self-service solutions.
RoundInfinity’s Help Center provides an intelligent support experience by delivering instant answers through AI-driven search, contextual FAQs, and a rich knowledge base. Customers, employees, and partners can quickly find solutions, raise tickets, or engage with AI chatbots—reducing the need for live agent intervention.
With smart article recommendations, multilingual support, and feedback-driven content updates, the Help Center evolves continuously to meet user needs. It integrates tightly with ticketing systems, workflows, and AI agents to provide a seamless omnichannel support experience.
How it Works
AI-Powered Knowledge Base
Users can access an intelligent, searchable library of articles, guides, and how-tos—curated and updated dynamically by AI.
Contextual FAQ Engine
Frequently Asked Questions are displayed based on user behavior, page context, and past queries.
Integrated AI Chatbot
An AI assistant is embedded within the Help Center to answer complex queries and escalate when needed.
Self-Service Ticket Creation
When answers aren’t enough, users can easily log support tickets or service requests from within the Help Center.
Article Feedback Loop
Users can rate and comment on help articles, allowing content to evolve based on real-world usefulness.
Workflow-Linked Articles
Each article can trigger or link to a relevant workflow—such as a form submission or request.
Multilingual Support
The Help Center auto-translates and displays content in the user’s preferred language.
Unified User Experience
Everything is available via desktop or mobile, fully integrated with other RoundInfinity modules.