Knowledge & AI Search

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  2. Knowledge & AI Search

Provide instant, accurate answers with AI-powered knowledge management and semantic search.

Deliver contextual answers using AI-powered knowledge and semantic search. Round Infinity's Knowledge & AI Search enables customers and agents to find information quickly using natural language queries, with intelligent results ranked by relevance and context.

Build comprehensive knowledge bases with articles, FAQs, guides, and documents. Our AI understands user intent, searches across all content, and provides precise answers. The system continuously learns from user interactions to improve search accuracy and suggest knowledge gaps.

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Help Center How can we help you today? 🔍 Search articles… Browse Topics 🚀 Getting Started 💳 Billing & Payments 🔧 Technical Support 📦 Orders & Delivery Popular Articles How to reset your password Understanding your invoice How to raise a support ticket 🏠 🔍 💬 ① Help Center Home ← AI Search 🔍 How do I cancel my plan? 🧠 AI Answer To cancel your plan, go to Account Settings → Subscription → Cancel Plan. 30-day notice required for annual plans. Was this helpful? 👍 👎 Related Articles (4) 📄 How to cancel your subscription 2 min read · 98% helpful 📄 Refund policy explained 3 min read · 94% helpful 📄 Pausing vs cancelling 1 min read · 91% helpful Still need help? Live Chat Raise Ticket 🏠 🔍 💬 ② AI Search Results ← Article How to Cancel Your Subscription 📅 Updated Jan 2025 · 2 min read Go to Account Settings Tap Subscription & Plans Select Cancel Plan Choose cancellation reason Confirm — done! ⚠ Note Annual plans require 30-day notice. Related → Pause subscription instead → Get a refund Was this article helpful? 👍 👎 🏠 🔍 💬 ③ Article View ← Billing & Payments 14 articles Understanding your invoice 5 min read · 97% helpful How to update payment method 2 min read · 95% helpful Requesting a refund 3 min read · 92% helpful How to cancel your subscription 2 min read · 98% helpful Late payment and penalties 4 min read · 89% helpful 🧠 AI Suggestion Most users also read: "Setting up auto-pay" 🔍 Search in Billing… 🏠 🔍 💬 ④ Topic Articles ← AI Assistant 🟢 Searches your knowledge base Hi! Ask me anything about our products & services. What's your refund policy? We offer full refunds within 14 days of purchase. After that, pro-rata credits apply. 📄 Source: Refund Policy article Can I get a refund on year plan? Annual plans are refundable within 14 days. Contact our team to process. 🎧 Talk to an agent Ask a question… ➤ 🏠 🔍 💬 ⑤ AI Chat from KB
Semantic Search
AI-powered search that understands context and intent, not just keywords.
Knowledge Base Builder
Create and organize articles, FAQs, and guides with rich formatting.
AI Answer Engine
Generate direct answers from knowledge base content automatically.
Documents Repository
Centrally store, access, and manage documents with version history, bulk upload, folder organization, and role-based access controls.
Content Recommendations
Suggest relevant articles based on user behavior and questions.
Version Control
Track changes to articles and maintain revision history.
Access Controls
Define public and internal knowledge with role-based permissions.
Analytics Dashboard
Track search queries, popular articles, and content gaps.
AI Content Suggestions
Get AI-powered recommendations for new articles based on user queries.
Images Library
Upload, organize, and reuse images across campaigns, blogs, and knowledge articles with tagging, search, and bulk management.