Enable customers to raise, track and manage requests easily from any device.
RoundInfinity’s Self-Service Portal empowers users to take control of their service experience through a unified, mobile-responsive interface. Whether it’s logging an IT issue, requesting HR assistance, or tracking field service visits, users can initiate and monitor requests in real time without the need for agent intervention.
The portal provides personalized views, real-time status updates, access to FAQs and knowledge bases, and contextual collaboration on requests. Automated workflows, SLAs, and approval chains ensure every interaction is handled efficiently. Integrated notifications across email, SMS, and WhatsApp keep users informed at every step.
How it Works
Branded Self-Service Portal
Launch a customizable portal tailored to your brand—accessible via web or mobile.
Request Management
Users can raise service tickets, inquiries, or requests directly from the portal.
Live Status Tracking
Track each request in real time, view SLAs, and monitor updates.
Multi-Channel Alerts
Receive automated updates via email, SMS, or WhatsApp for every status change.
Knowledge Base Access
Find solutions through an integrated knowledge base before raising a ticket.
Role-Based Views
Provide different views and access depending on user roles (e.g., employee, customer, manager).
Contextual Collaboration
Enable real-time commenting and collaboration directly on tickets or workflow tasks.
Integrated Workflow Automation
Back-end workflows automate routing, approvals, escalations, and document generation.