Reduce wait times and enhance service efficiency with smart queuing & token management.
RoundInfinity’s Counter Queue system optimizes how customers are served at physical or digital counters—by organizing queues, issuing tokens, and routing requests to the right agents or departments. Whether it's walk-in service desks, clinics, branches, or help centers, users can check in via self-service kiosks, web portals, or QR codes and receive real-time updates.
Admins and staff get full visibility into queue status, wait times, and SLA breaches, enabling faster resolutions and improved customer satisfaction—all while maintaining orderly flow and resource utilization.
How it Works
Smart Token Generation
Generate digital or physical tokens based on service type, customer ID, or walk-in appointment.
Multi-Channel Check-In
Let users check in via kiosk, mobile app, QR code, WhatsApp, or customer portal.
Queue Categorization
Segment queues by department, priority, appointment type, or language preference.
Real-Time Queue Display
Show live queue status on screens, apps, or portals, including current serving number, wait time, and estimated turn.
Intelligent Routing
Assign customers to counters or agents based on availability, specialization, or SLA urgency.
Missed Token Handling
Enable customers to rejoin the queue or reschedule if they miss their token call.
SLA & Wait Time Tracking
Monitor real-time wait durations, average service time, and SLA thresholds per queue.
Notification & Alerts
Send token updates, counter assignments, or missed alerts via SMS, WhatsApp, or push notifications.
Queue Analytics & Reports
Access insights into peak hours, average wait times, counter efficiency, and ticket volumes.
Workflow Integration
Trigger downstream workflows (e.g., service request creation, document capture, or feedback collection) once token is served.