Streamline walk-in customer service with digital queue management and smart tokenization.
Digitally manage in-person service queues with smart tokenization and prioritization. Round Infinity's In-Person Service solution transforms physical customer service by providing digital tokens, real-time queue status, and intelligent routing to service counters.
Reduce wait times, improve customer experience, and optimize staff utilization. Customers can check in via kiosk, mobile app, or website, receive queue updates, and be notified when it's their turn. Managers get real-time insights into queue performance and service efficiency.
Digital Token System
Issue digital tokens via kiosk, mobile app, or web check-in.
Queue Display Boards
Show current queue status on digital displays and TVs.
Priority Management
Set priority levels for VIP customers, appointments, or urgent cases.
Multi-counter Routing
Route customers to specific service counters based on service type.
Wait Time Estimation
Provide accurate wait time estimates to customers.
Mobile Notifications
Send SMS/app notifications when customer's turn is approaching.
Virtual Queuing
Allow customers to join queue remotely and arrive just in time.
Service Analytics
Track average wait times, service times, and customer satisfaction.
Staff Assignment
Assign agents to counters and manage break schedules.