Orchestrate your entire field workforce — from job dispatch to completion — with AI-powered scheduling, real-time tracking, and a powerful technician app.
Round Infinity's Field Service Orchestration gives your operations team full visibility and control over every job in the field. Automatically schedule and dispatch the right technician based on skills, proximity, and availability. Track their location in real time, keep customers informed with automated ETAs and status updates, and capture everything digitally — signatures, photos, OTPs, parts, checklists, and payments — all without paper.
Whether you manage maintenance contracts, installations, inspections, or on-demand repairs, our platform reduces response times, eliminates manual coordination, and improves first-time fix rates — giving every technician exactly what they need on their iPad or tablet, right on the job site.
AI Smart Scheduling & Dispatch
Automatically assign the right technician to every job based on skills, proximity, availability, and SLA priority — with a drag-and-drop dispatch board for full manual control.
Real-time GPS Tracking
Monitor all field technicians on a live map. Track location, route progress, ETA, and visit duration. Automatically send customer ETAs and arrival alerts via SMS and WhatsApp.
Technician iPad & Mobile App
A purpose-built tablet app with 16 on-site actions — start visits, complete tasks, add details, view job records, set reminders, send messages, make calls, and much more.
Digital Checklists & Forms
Replace paper with fully configurable digital checklists, inspection forms, and service reports. Technicians complete and submit in real time — updates instantly visible to the back office.
Parts & Inventory Tracking
Record parts used on every job, update stock in real time, and trigger automatic reorder requests. Full traceability from warehouse to work order to invoice.
OTP Verification & Signature Capture
Verify job completion with OTP-based customer authentication and tamper-proof digital signature capture — timestamped, geotagged, and stored permanently against the work order.
Photo & File Documentation
Take before-and-after photos directly from the app, attach files and drawings, and automatically link everything to the work order with geotag and timestamp for full audit compliance.
On-site Payment Collection
Generate payment links or QR codes instantly on the job. Customers pay via mobile banking, UPI, or card — so every job closes with zero billing delay and no paperwork.
360° Customer & Asset View
Technicians arrive fully informed — with access to full service history, previous job reports, asset details, warranty status, contracts, and customer preferences all in one screen.