Appointments

  1. Features
  2. Appointments

Enable seamless scheduling, availability management, and routing for appointments.


RoundInfinity’s Appointments module streamlines scheduling and service delivery by enabling users to book, reschedule, and manage appointments effortlessly across departments. Whether it's a customer callback, technician visit, or internal consultation, the platform offers smart slot creation, real-time availability, and calendar integration for a seamless experience. Intelligent routing ensures appointments are assigned to the right staff based on skills, location, and availability, while automated confirmations and reminders via WhatsApp, SMS, and email reduce no-shows and enhance engagement. With features like video appointments, custom invoicing, and full integration with workflows and user profiles, businesses gain a 360° view of every interaction.

The result is optimized resource utilization, improved customer satisfaction, and increased revenue—delivered through automation, actionable insights, and operational excellence.



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How it Works

Customized Setup
Define service categories, pricing, time slots, staff availability, and booking logic to match your operational needs.
Book Appointments
Allow customers to easily schedule, reschedule, or cancel appointments through mobile, web, or WhatsApp channels.
Appointment Invoices
Auto-generate invoices for appointments and allow one-click approvals for seamless payment processing.
Auto-Assign Appointments
Automatically route appointments to staff based on skills, availability, location, or priority rules.
Service Reports
Create branded service summary reports and securely share them with customers post-appointment.
360° View of Users
Get a complete view of customer profiles, appointment history, payments, and preferences across departments.
Appointment Reminders
Send automated reminders with secure links via WhatsApp, email, or SMS to reduce no-shows.
Appointments Dashboard
Track appointment volumes, cancellations, revenues, and other KPIs through real-time dashboards.
Custom Forms with Payments
Attach smart forms to capture user inputs and enable secure payment collection during booking.
Campaigns
Engage customers with promotional or reminder campaigns using voice bots, WhatsApp, SMS, or email.
Customer Helpdesk
Provide 24/7 customer support with live chat, AI bots, and integrated multi-channel ticketing.
Video Appointments
Enable virtual consultations or service sessions with secure, one-click video call integration.