WhatsApp

  1. Features
  2. WhatsApp

Engage with customers on WhatsApp for seamless support and AI-powered resolutions.


Round Infinity's WhatsApp automation revolutionizes customer engagement with AI-driven chatbots, intelligent message routing, real-time sentiment analysis, rich media attachments, and agent efficiency shortcuts and seamless agent omni-channel inbox. Features like automated responses, real-time sentiment analysis, and smart escalation to human agents enhance self-service while reducing operational costs. The platform leverages contextual data, analyzing past interactions and live inputs, to deliver instant, accurate, and personalized responses.

With AI-powered automation, businesses can anticipate customer needs, resolve issues proactively, and minimize human intervention. This boosts efficiency, lowers costs, and enhances service quality—creating a seamless, personalized customer experience that drives loyalty, agility, and ROI.



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How it Works

Setup
Easily integrate AI-powered chatbots with WhatsApp Business API and connect with your CRM, ticketing, and automation tools to enable seamless customer interactions.
Inbound Message Handling
Customers reach out via WhatsApp, where AI-driven chatbots instantly respond, analyze intent, and provide accurate assistance using contextual Customer 360 data.
AI-Powered Conversations
Advanced NLP enables bots to understand messages, detect sentiment, and provide intelligent responses while guiding users through self-service options.
Smart Escalation
For complex queries, conversations are intelligently routed to human agents based on skill, priority, and availability, ensuring quick resolutions through an AI-assisted omnichannel inbox.
Automated Workflows
Custom workflows streamline case routing across teams, trigger follow-ups, send automated notifications, and integrate with business applications for end-to-end issue resolution.
WhatsApp Analytics
Real-time message tracking, AI-generated summaries, and sentiment analysis provide deep customer insights. Post-chat surveys and feedback loops measure satisfaction, while critical issues trigger instant supervisor alerts.
Continuous Optimization
Machine learning continuously adapts chatbot responses based on interaction trends, feedback, and resolution success, enhancing automation accuracy and service quality.