Streamline service counters with self-service registration, real-time ticketing, voice announcements, WhatsApp alerts, & analytics.
RoundInfinity Queue Management is an intelligent, self-service registration system that optimizes service counters by automating walk-in registration, ticket assignment, display, and customer notifications.
With a quick, self-service registration process, customers can check in seamlessly and receive a ticket number assigned to the next available counter. The solution provides real-time ticket updates on digital screens, with voice announcements for both customers and staff. Integrated WhatsApp alerts keep customers informed about their turn remotely, while an analytics dashboard offers performance insights, helping businesses reduce wait times and enhance satisfaction.
This end-to-end solution simplifies operations and improves efficiency at customer-facing counters.
How it Works
Demo
Business Impact
Higher Efficiency
Self-service registration and automated ticketing reduce wait times and increase counter productivity.
Better Customer Experience
Streamlined check-in and real-time updates enhance customer satisfaction.
Data-Driven Insights
Analytics reveal bottlenecks and optimize service flow.
Scalability
Easily deployable across locations to support business growth.
Cost Reduction
Automation minimizes staffing needs and operational costs.
Features
Self-Service Registration
Enables customers to check in and receive a ticket number through a self-service kiosk.
Real-Time Ticket Assignment
Automatically assigns tickets to the next available counter, ensuring queue management.
Counter Assignment
Dynamically tracks counter availability, ensuring optimal load distribution.
Voice Announcements
Announces the ticket number and counter audibly using text-to-speech.
WhatsApp Alerts
Sends real-time ticket status updates and notifications via WhatsApp.
Wait Time Estimation
Predicts wait times based on current ticket flow, & setting expectations.
Self-Service Portal
Allows users to check their follow-up status, reports, documents, etc.
Analytics Dashboard
Provides detailed insights into ticket flow, service times, and customer traffic.
Centralized Control Panel
Web-based control panel for managing tickets & counters across locations.
Ticket History and Logs
Tracks and logs ticket assignments, giving a historical overview for auditing.
Multi-Device Support
Works using browers on variety of devices, from laptops and desktops to tablets.
Visual Display System
Displays current ticket numbers on digital screens at each counter.