A healthcare provider needed efficient handling of employee inquiries related to policies, leave, and payroll.

The Challenge

High inquiry volume overwhelmed HR, leading to delayed responses and decreased employee satisfaction.

The Solution

RoundInfinity’s HR Voice Bots offered instant responses to common HR inquiries, directing complex cases to HR staff.

Key Features Implemented

• Voice-enabled FAQs for leave, policies, and payroll
• Escalation for complex queries
• Real-time inquiry tracking

Results

Response time reduced by 60%, employee satisfaction scores increased, and HR team workload dropped by 40%.

Conclusion

HR Voice Bots from RoundInfinity streamlined HR inquiries, ensuring quick, accurate responses and a better employee experience.