A mid-sized hospital faced challenges in managing patient flow in its outpatient department (OPD). Long wait times and lack of clear guidance often led to frustration among patients, especially during peak hours.

The Challenge

The hospital’s outpatient service counters experienced inefficiencies due to a manual queue system. Patients struggled to know which counter to approach, leading to delays and frequent inquiries with staff, distracting them from their primary tasks.

The Solution

The hospital adopted the RoundInfinity Counter Announcer, implementing digital display and audio queue management. This system guided patients to the correct counter visually and audibly, enabling smoother patient flow and reducing wait times.

Key Features Implemented

• Visual and Audio Queue Announcements: Digital displays in the waiting area showed counter availability, while automated announcements directed patients to the right counter, creating a more organized environment.
• Remote Counter Management: Staff could manage counter assignments dynamically, adjusting for any operational changes and efficiently handling peak hours.
• Multilingual Support: The system’s multilingual announcements ensured accessibility for patients from diverse linguistic backgrounds.

Results

The hospital reduced wait times by 30% in the OPD, and patient satisfaction scores increased as a result of the efficient, streamlined service. Staff also reported reduced interruptions, allowing them to focus more on patient care.

Conclusion

The RoundInfinity Counter Announcer system transformed the hospital’s outpatient service, creating a structured, patient-friendly experience that improved operational efficiency and boosted satisfaction. The hospital successfully minimized waiting frustrations and empowered staff to deliver better, uninterrupted care.